Wow. Since Compass took control 3 weeks ago wait times for deposits have gone from less than 5 minutes to over 20 minutes for me. Today I waited 15 minutes in line at a drive thru and then saw that the 'tube' thingy was missing. I waited over 5 minutes hitting the send and call button to no avail. As I drove off I noticed that there were 2 employees in there trying to handle 5 lanes of traffic (well over 25 cars by the time I left).

Employees have been quitting left and right making matters worse. Compass doesn't give instant credit on cash or checks and says they'll be implementing a new accounting system 'soon' to reduce wait times.

I thought I would give them a couple of weeks to get things straightened out but it's only gotten worse.

It's so bad even the local execs are opening up accounts at competing banks for their personal funds.

IBC Bank

Branches inside most HEBs

Later hours

Open Sundays

Maroon and White Colors!

Bank of America

end of thread

yeah we moved to IBC.. TSB has gone to crap.

I didn't have one complaint about TSB before the buy-out. They were great. Instant credit on deposits, plenty of branches with good service and good hours.

The software system Compass thought would work isn't getting job done at all. They are gonna lose a ton of customers before they get it fixed.

I'll probably be trying out Lone Star since we already have an account over there from when we built our house.

What a shame! Texas State was a huge success story.

use a bank that is everywhere no matter where you travel

Yea I'd rather have more local branches.

well then go with a local bank

I'm happy to say that I finally moved over to IBC. They are everywhere in the Valley. But if you go north of San Antonio...you're screwed. Wait I think my sister said there was ONE in Austin.

banc of america

Actually agree with the little guy for once to some extent. I have IBC and Wells Fargo for the added benefits of a local and the availability of a National.

Still primary is IBC and Wells Fargo as needed.

Lone Star is the way to go, as a second First National is real good also.

IBC is just too expensive.

I thought checking was free at IBC?

it is.