TXTransplant said:
We are a former Sprint customer (and wound up on Sprint when they bought Cellular South years ago). We are already grumpy because they will no longer honor auto-pay discounts if you pay by cc. You have to link a bank account or use a debit card. That change just increased our bill by $20.
I'm in our account now. We are on the old "Sprint MAX" (I thought I converted this to Magenta Max a while ago, so I don't know what happened to that).
Our "upgrade" is to Go5G Next. Current bill is $234 for 4 lines; new bill would be $311.
For that extra $77/month, want to know what we get? Netflix and a 50 GB hotspot instead of a 40 GB hotspot. NOTHING else about our service changes.
They also seem to have deactivated the chat feature on their website. I can't get it to work, despite the fact that the link above says you can opt out via a chat.
What a joke.
Edited to add: you can chat through the app. But I just got an automated message that says the wait time to talk to an actual human is 3 hours.
Update: Took about an hour but I got someone on chat. He was very nice/helpful and put the opt out notice on our account. Let's hope this holds for a while.
From my understanding, the Go5G Next benefits include free upgrades every year, so if you are upgrading your phone every year, that would be the benefit. Now if Sprint MAX had that, then it is the same.
We are thinking about switching from One to Go 5G Plus because it is free upgrades every 2 years, and for the monthly cost increase, we probably would purchase phones enough to make it worth it.
We wouldn't have changed, but we are at 6 lines on One and we are ready to add our youngest to make it 7 lines. While we aren't forced to a new plan, we can't add any more to the family plan on One.
