[Please feel free to repost your experience without the profanity. Thank you. -Staff]


[This message has been edited by TexAgs staff (edited 10/18/2010 5:43p).]

I didn't get to read your comments, but weird how this thread came up today. I was about to call this place to see if they can sew zippers on jackets. Was given a motorcycle leather jacket that needs zipper repair.
Please repost your experience (in a nicer manner).

Didn't get to read the post either, but I take it you did not have a good experience.

I have used Bea's several times in the past to get shirts altered, and have always had good luck with them.

I have had no problems with them. Used them 10 yrs. ago to alter my wedding dress (I'm short so a lot of alterations were needed). I've also used them to alter other dresses and skirts. Last time was probably about 4 years ago though.

I had them alter a dress for my daughter and they did a wonderful job.



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Proud Parent of a United States Naval Academy Midshipman

We have always used Beas and never have any issues. Great place!

Agreed. I have used them 2 times and had great results both times.

If you are looking to repair a zipper on a leather jacket, I would only take it to Victors on Texas Ave. They have taken care of my racing leathers for over 10 years, and their zipper repairs have held up through more than one crash.

I read the original posting, but didn't feel there was profanity. I have been at bea's and understand her experience there. Customer service is something that a lot of business owners don't practice enough of these days.

I saw the original comments and they sound similar to the experience my wife had there recently. She mentioned that the customer service, particularly from the owner, was horrible.

First, if someone gets online and complains about a business using profanity, I'm inclined to do the opposite of whatever that person says.

Second, I've used bea's many many times and have never had an issue. In fact, they've been nicer than they needed to be.

I think people in society in general need to lighten up. Stuff happens, no ones perfect, and everyone has bad days.

My wife was treated rudely and the work was shoddy. We simply learned our lesson and stopped going there.

My recent experience there was not so good either. The date given for an alteration was not met and since I wasn't in a rush and they stated they had some people quit I was patient. Needless to say the next date wasn't met either. A little frustrating, but until I see the work done my only frustration is timing. I agree they weren't the most friendly or helpful, but I try to give them the benefit of the doubt that maybe they had a bad day. I know I have those too.

I thought the OP's post was genuine and his/her use of Bea's name was very funny.
But I understand why it was deleted.

I've used Bea's many times for many years, never any trouble.

But, Tony's Alterations at Villa Maria and S. College also does a great job.

I didn't see the OP, but I have been to Bea's for many things. The curse of being a bridesmaid too many times. The work was always okay but several times I was treated rudely and rushed out. For what it is worth.

I have used Bea's Alterations many times, too, and with very good results.

I agree, thought, that for leather items, Victor's is a very good choice. They have always done great work for me--on shoes, purses, a suitcase . . .

Silver Thimble Alterations.

Silver Thimble was good for me, too.

Definitely not pretentious.

I had my wedding dress altered there. The work waa alright but really didn't have much done. However I did get a bit irritated that I had an appointment and yet had to wait in my dress for walk ins that came in after me to be helped first. Wouldn't have been a big deal if it was 5-10 min but it was abbot 30 before we could even get started.

bcsag12 - I had the same experience. It took almost 2.5 months for them to get four pair of pants shortened and hemmed. When I paid the day I dropped everything off, they said "They will be ready by the end of next week, we will give you a call."

I never heard from them, so I stopped by 2 weeks after I dropped them off. My items were not ready - they blamed it on having a lot of rush orders for spring break. No biggie, I wasn't in a rush.

A few more weeks go by, so I call. This time they are blaming the delay on prom, but promise they will call as soon as the items are ready. Several more weeks go by, no word from them. I finally call back - and was rudely told that my items had been ready for weeks and that someone had called and left a message on my phone.

I only gave them my cell number - with caller id and voicemail...I never had a missed call or voicemail from their business. After that experience, I decided to spend my money at other local businesses with better customer service.

Here is a summary of the experience that started this post:

Brought items early on Wednesday.

Store policy is the items will be done the next Wednesday. (to me that means anytime that day).

I go to pick up items at 5pm the day the items were supposed to be done. They close at 6pm.

They could not find my items. The clerk went to the back. Came and told me they would be ready in 30 min. This is not satisfactory to me as a customer.

I guess I had the "not satisfactory" look on my face so the clerk said she would get Bea.

Bea comes out and tells me "They were promised today and today is not over yet. You can sit on one of the benches and wait or come back later."

As a customer, that was not an appropriate response to tell your customer, especially when there are six other customers within earshot.

Not happy, I stated "I guess your customers should come in the day after the items are promised so they can actually pick them up when they come in".

The customer service was poorer than poor in my opinion. Business owners should not treat their customers that way. If she would have approached the situation in a manner it would have a made a world of difference.

quote:

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She mentioned that the customer service, particularly from the owner, was horrible.

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+1 here

But this is a local business!!! Why has no one come to Beas Alterations defense!?!? AAHHH, LOCAL BUSINESS!!!!!

HD, I had a very similar experience. I took something in on a Friday to have altered and I asked that they be ready by 9:00am the following Friday. They obliged with no problems. I ended up having something come up and didn't make it over to the store until 5:00pm and my pants still weren't ready. I was told to either sit on the bench or go run an errand and come back and they'd be ready. I told them I had requested they be ready that morning and got a similar response. Only reason I took something there is because my regular seamstress doesn't have the equipment to work on denim and Bea's does.

I did end up getting a call the following Monday and spoke to a gentleman who was apologetic about everything. While I appreciate it, they've lost my business. That's no way to treat customers.

There is a small place right next to JOT 59 Cleaners on holleman that does great work and is a lot cheaper then other place in town!!

Only problem I've had with Bea's is that they're expensive. There's a lady in Bryan who does alterations out of her home who is FANTASTIC. I'll never tell who she is though. Can't let everyone in on the secret.

We used Bea's for my daughter's wedding dress alterations. Great job and the appointments scheduled were on time (on time by both parties) and handled professionally on the owner's part.

Griswold, initials are PR?

quote:

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Griswold, initials are PR?

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Yep! Does she still do alterations? I heard a rumor that she might not.

Wife had the wedding dress done there. I heard about it for weeks. We will never take anything there again.

I second the place on Holleman by the cleaners. VERY friendly, VERY inexpensive, Pretty fast. Overall great experience.

Griswold, she does still do alterations, but isn't taking as much business. I just had a bridesmaid dress done a couple weeks ago and she had done in less than 5 days. I needed it by Friday at the latest and she had it ready on Tuesday of that week. She just doesn't work on denim or do much with men's alterations except for pants and maybe a shirt. I know she doesn't work on blazers either. But she's done a ton of alterations for me and she's wonderful to work with!

What's the place on Holleman? I find Bea's expensive and have to "deal" with the customer service issues. If I can find someone that's good, less expensive, and has some customer service acumen, then I am all in.