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Grande Communications Reply to E-mail about LHN

628 Views | 1 Replies | Last: 13 yr ago by BQ89AG
BQ89AG
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AG
My e-mail:
quote:
I want to make it clear that, should you decide to force subscribers to pay for the Longhorn Network as part of any basic or premium cable package, I will immediately drop my subscription to your service and seek alternatives that do not require me to pay for such content. Please ensure that any move to provide content on the Longhorn Network is only available as a premium add-on for those customers that desire such content.



Their response:
quote:
Thank you for taking time to write into our customer care department.. We are very excited about this new channel from UT and ESPN as well. We are in negotiations to add this channel, but given the network will cover only 2 football games this year, we are seeking a structure that does not create excessive rate increases for all our cable customers. We will be notifying our customers as soon as we know any additional details. If the channel becomes available thru Grande were not sure if it will be a additional charge to add this channel or if it will be part of the cable subscription. Again we will be notifying all customer is the channel becomes available.


I did not feel the need to correct spelling and typing errors from them. That seems to add something to their response....

BQ89AG
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AG
So I decided to clarify with one more reply...


quote:
For clarification: I am not excited about this, do not want the channel, and will no longer be a customer if it is forced upon me. Please be aware that your reply has been posted publicly (exactly as written below) on the internet so that other subscribers can be advised that this channel may be forced upon them.



[This message has been edited by BQ89AG (edited 8/29/2011 11:04a).]
BQ89AG
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AG
And now it has replaced ESPN Classic on Grande...
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