What would you do in this scenario? Wife took truck to dealership for oil change (I know I know) When service advisor calls her to check out she mentions something about the oil change and tire rotation for the 2024 2500 Diesel is complete. Wife tells them we don't have a diesel but ours is a 2500 gas engine. Service advisor tries to argue but she finally realizes wife is correct and it's a gas. She throws away invoice since they were charging diesel prices and gets correct price for a gasser oil change. My wife leaves and gets home and tells me the story. My concern is they did an oil change for a diesel instead of gasser and it will cause engine failure do to incorrect oil being put in. Anything to worry about or is service advisor just idiot and input wrong info but technician did correct oil change?
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Oil Change Fiasco
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Last: 8 mo ago by Martin Q. Blank
Diesel oil ain't gonna hurt a dang thing. But It might be the wrong weight for the truck and I'd probably change it just to be sure but in general diesel oil is just more robust for harsher environment. I think I would confirm what oil they put in it. Did they put gas oil and then charge you for diesel oil change? If so, no problem. If they actually used 10w30 or 15w40 diesel oil and your truck uses 5w20, I still wouldn't be overly worried but I'd probably just change it to be safe.
That's the problem nobody knows except the technician and no way he's gonna remember what oil he used on one of his 25 oil changes on the day. I know it's always a crap shoot and never honestly know what is actually done when vehicle is in back but the fact they had invoice for a diesel oil change and the service advisor tried to argue with my wife that it was a diesel is what worries me.
I don't think it's a problem and I also tend to default to the technician knowing what to put in based on the vehicle and motor in front of him. But I don't like not knowing for sure.
I don't think it's unreasonable to mention the concern to the dealer and request an oil change to be safe or something in writing that says all is well. These aren't cheap trucks or motors.
I bet the advisor is just a bonehead. I've only worked with a few and the fact some can even relay my words to a tech is sometimes asking a lot.
I don't think it's unreasonable to mention the concern to the dealer and request an oil change to be safe or something in writing that says all is well. These aren't cheap trucks or motors.
I bet the advisor is just a bonehead. I've only worked with a few and the fact some can even relay my words to a tech is sometimes asking a lot.
OP, not sure if you're taking it to the dealer as part of a service plan, but if not, buy your own oil and filter. You never know what they're putting in your car at a shop unless you hand it to them and request the empty/partially empty jugs back. Plus you can get better quality oil for cheaper that way.
if you're really worried you can just change the oil again. if you don't have the proof of them putting in wrong oil i doubt you'd get any recourse from the dealer
Aside from the large difference in viscosity, the additive packages in the oils are remarkably different. Diesel oils are formulated to neutralize effects of soot. Gas engine oils that are in a direct injection engine are formulated for minimizing low speed pre ignition.
Lake Speed has a video on this. Fast forward to about 4:45 if you don't need the lesson on difference between diesel and gas engines.
Why DIESEL Oil is Actually WORSE for Gas Engines!
Lake Speed has a video on this. Fast forward to about 4:45 if you don't need the lesson on difference between diesel and gas engines.
Why DIESEL Oil is Actually WORSE for Gas Engines!
I've run Rotella 15w40 in gas engines with no issues - but they weren't direct injection.
I think the bigger issue is oil quantity vs viscosity. The duramax uses 10 quarts. Most of the gas engines take 8 quarts. So if they did a diesel change, you're two quarts over full. Check the dipstick.
I think the bigger issue is oil quantity vs viscosity. The duramax uses 10 quarts. Most of the gas engines take 8 quarts. So if they did a diesel change, you're two quarts over full. Check the dipstick.
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
This. Much easier. I have my mechanic change my oil - bring my own high performance filter and Mobil 1 20K full synthetic. He changes the oil, rotates the tires, and checks everything else for around $20. Well worth the piece of mind having my mechanic look at my engine every 5k miles.Corps_Ag12 said:
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
I know a lot about a little, and a little about a lot.
I would make sure levels are okay and send it. Also, good ags don't let good ags run 5w20. Run 5w30 next time. There are concerns of some HDEO's being bad for cats on newer gassers, but that would only be if you did it every change for a ton of miles. One change won't matter. If they put HDEO in yours, I would say for this change it's probably better than the 5w20 it calls for
GIG 'EM
The oil cap states 5w30 so hope that's what tech put in. I've gotten in contact with dealer and they are going to do a complimentary oil change to ensure I am comfortable with the oil change. Thanks for all the responses in info.
Isn't it logged? I've gone to different places to have oil changed and they seem to be able to pull it up and tell me the type/weight used previously?
Nobody cares. Work Harder
Yea it's logged bc that's what service advisor put into computer after she logged a diesel oil change then had to correct it. The technician is only person who truly knows what was used, which I hope did it right and the service advisor just screwed up causing an issue out of possibly nothing bc she didn't know what she was doing.
And then the dealer gets surprised when you (the customer) only want to work with a particular service advisor (at least at my local Jeep Dealership anyway).Jason_Roofer said:
I bet the advisor is just a bonehead. I've only worked with a few and the fact some can even relay my words to a tech is sometimes asking a lot.
Nevermind who torqued the drain plug to 11P.H. Dexippus said:
OP, not sure if you're taking it to the dealer as part of a service plan, but if not, buy your own oil and filter. You never know what they're putting in your car at a shop unless you hand it to them and request the empty/partially empty jugs back. Plus you can get better quality oil for cheaper that way.
How frequently are you changing your oil?Corps_Ag12 said:
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
Even when I was burning a litre of 0W60 oil in my BMW M3 every 3,000 miles or so, I still found time to do my own oil changes. Also a factor was that I could do it for $73 and the dealer wanted $450 (because it was an M).
With synthetics these days, I'm only changing the oil in my Jeep Wrangler (for example) about every 10,000 miles. So maybe twice a year.
I'm impressed. Oil change labor and tire rotation for $20. WOW!zooguy96 said:This. Much easier. I have my mechanic change my oil - bring my own high performance filter and Mobil 1 20K full synthetic. He changes the oil, rotates the tires, and checks everything else for around $20. Well worth the piece of mind having my mechanic look at my engine every 5k miles.Corps_Ag12 said:
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
Yeah, he's really good to me. Every 3rd or 4th time he doesn't make me pay. I've done some work around his house landscaping - and I charged him way less than I usually do. He's good people. Followed him from former shop to current one. I'll hate when he retires in a couple of years.HollywoodBQ said:I'm impressed. Oil change labor and tire rotation for $20. WOW!zooguy96 said:This. Much easier. I have my mechanic change my oil - bring my own high performance filter and Mobil 1 20K full synthetic. He changes the oil, rotates the tires, and checks everything else for around $20. Well worth the piece of mind having my mechanic look at my engine every 5k miles.Corps_Ag12 said:
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
I know a lot about a little, and a little about a lot.
So there is some in-kind exchange happening as well.zooguy96 said:Yeah, he's really good to me. Every 3rd or 4th time he doesn't make me pay. I've done some work around his house landscaping - and I charged him way less than I usually do. He's good people. Followed him from former shop to current one. I'll hate when he retires in a couple of years.HollywoodBQ said:I'm impressed. Oil change labor and tire rotation for $20. WOW!zooguy96 said:This. Much easier. I have my mechanic change my oil - bring my own high performance filter and Mobil 1 20K full synthetic. He changes the oil, rotates the tires, and checks everything else for around $20. Well worth the piece of mind having my mechanic look at my engine every 5k miles.Corps_Ag12 said:
I'd find you a good indy shop that let's you bring your own oil & filter.
That's what I do as I don't particularly want to carve out time in my week to change the oil in my vehicles, then have to dispose if it, clean up, etc.
I was concerned that your guy was about to get deported.
Assuming he did the oil change thinking it was a diesel:
1. Wrong viscosity - not a problem. Owner's manuals call for lower weight oils to meet CAFE standards. 15W-40 is probably better for your engine anyway.
2. Wrong additives in the oil - may be a small problem over time, but not really a concern. Depends on what kind of oil they use and what type of engine you have.
3. More oil than necessary - check the dip stick.
If the oil capacity is correct, I would assume they knew it was a gas engine. Especially when they go to put on the oil filter for a diesel and it doesn't fit.
Crawl under and get the model number of the oil filter.
1. Wrong viscosity - not a problem. Owner's manuals call for lower weight oils to meet CAFE standards. 15W-40 is probably better for your engine anyway.
2. Wrong additives in the oil - may be a small problem over time, but not really a concern. Depends on what kind of oil they use and what type of engine you have.
3. More oil than necessary - check the dip stick.
If the oil capacity is correct, I would assume they knew it was a gas engine. Especially when they go to put on the oil filter for a diesel and it doesn't fit.
Crawl under and get the model number of the oil filter.
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