reedsterg said:
On the cruise topic, I typically just book myself through the cruise line's website. Is there any advantage to going through you or a VacationsToGo?
Depends on the cruise line.
V2G is an online cruise agency who rebates their commission, so sometimes you get lower pricing than direct. They essentially can justify it because they do so much volume and their agents are "order takers" and not realy travel agents, so between volume and what they pay their people, they can afford to give back some of their commission.
With travel agents, we should never be more than booking directly (unless the agent charges fees - hit and miss on who does, I do personally do not)(and certainly not saying anything negative for those who do). Many times we have access to group rates so we can sometimes save money over booking direct. Sometimes we get perks. I have a client who got a free excursion on their Holland cruise. Many times onboard credit. It just depends. I'm always happy to provide a free quote. Carnival is usually who we do not get extra perks given to us unless we have our own group.
What I think helps me stand out is the service I provide before and during travel. I am cautious where I put you on the ship, you don't want to be below the swimming pool, or above/below a kitchen galley. I answer questions, send out discount parking coupons (Galveston), mail out luggage tags and sometimes a multi-port USB charger, etc. You get me every time and not someone at the other end of an 800#.