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Any VRBO Owners?

4,035 Views | 14 Replies | Last: 2 mo ago by Aggiemike96
Max06
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AG
Not sure if here or Travel is the best forum, but here goes.

We own a large home that we rent out. We're constantly replacing forks and skillets. I have no idea if people accidentally throw forks away or what. Skillets look like they've been thru a warzone.

Anyone else experience this? What's your take? Cost of doing business?

This is not a cheap rental, $2000/stay minimum.
AggieAces06
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AG
My parents have a beach house that they rent out. My mom got tired of replacing similar items, so she found some of the ugliest dishes and silverware sets that she could. (Think bulky orange handles and 3 prong forks)

That seems to have worked for the dishes and silverware. Not sure what else to do about the cookware besides buy the cheap stuff. People don't respect other people's stuff.
WorkerBee
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We have several from the $500-$1500 range in Fredericksburg and Leakey and keep the cookware and dishes clean and simple - and cheap. Does not have to be topline because yes utensils will disappear, glasses will get broken, pots and pans will get scratched and towels and sheets will get stained and lost.

We just replaced all the pots and pans in all our units. Around ~$125 per unit if I remember. Donated the old ones.

Where the homes are and the price point has a lot to do with it also. Our Fredericksburg homes have a lot less issues than the Leakey ones for the most part. We have also gone to no pets due to the wear & tear on the homes and towels and linens.

Also some of the things we have done which have seemed to help on wear, tear, breakage, items walking off and overall better guest interactions are 1) we contact the guest directly thru email or text and welcome them to try to personalize it, 2) we have someone meet the guest at the rental if at all possible to go over the hot tubs or pools, gas firepits and how to work all the electronic crap. This puts a face to the place, cuts down on calls about how to operate something even though our directions are very specific and hopefully they will treat the home a little better and 3) very accommodating on early check in / late check out. We have excellent cleaning crews and they are very good at turning our homes quickly.

Let me know if you have any more questions.
Max06
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AG
Ours is out of state, so personal check-in isn't an option but guests are communicated with directly.
CS78
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Skip the non stick surfaces. Heavy gauge commercial stainless or aluminum.
EclipseAg
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AG
We definitely experienced a lot of damaged/lost/stolen items at our beach house rental.

In eight years, we probably went through three full sets of kitchen pots/pans and two sets of utensils. Anything that was unique or special didn't last a season; for example, I bought a cool bottle opener that was stolen almost immediately. Learned my lesson.

We also lost a lot of television remotes. Not sure why but they seemed to walk away from the house on a regular basis.

The first year, we bought a bunch of games and puzzles for kids but tossed them after a year because so many pieces were missing. Again, lesson learned.

The damage was amazing. We replaced our kitchen faucet three times in a two-year span. We replaced the shower head twice. We had one guest completely crack a perfectly good toilet seat straight through ... still not sure how that happened. Toilet paper holders, towel racks, lamps, etc., all broken.

Beach houses seem to get a lot of wear and tear; families and big groups do a lot of damage.
EclipseAg
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AG
WorkerBee said:

1) we contact the guest directly thru email or text and welcome them to try to personalize it, 2) we have someone meet the guest at the rental if at all possible to go over the hot tubs or pools, gas firepits and how to work all the electronic crap. This puts a face to the place ...
I think these are necessities today, if possible.

We rented our house through a management company who handled all booking/payment/maintenance, so to guests, the owner was nameless and faceless.

That makes it easier to steal or break things without reporting. And in the turnaround process, those missing/broken items go unnoticed and then there's no way to know who is responsible.

I also think people will call a management company with problems far more quickly than an owner. Our guests were constantly calling the management company with crazy things that we would wind up getting charged a service call for; i.e. "our kid is locked in the bathroom" or "there are bees around the trash can that we dumped a bunch of half-full Mountain Dew cans into."
MAS444
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AG
Yall are sure doing a great job of talking me out of buying a beach/bay house to rent out.
EclipseAg
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AG
MAS444 said:

Yall are sure doing a great job of talking me out of buying a beach/bay house to rent out.
Sorry for being so negative. I'm sure there are people who make tons of money and have fantastic experiences.

We bought our beach house after many years of being a guest at vacation rentals. We had always been very careful with the houses we rented; after all, they weren't ours and it was clear they were owned by real people rather than some big company. I just assumed others would act the same.

When I learned that wasn't the case, I became jaded very quickly.

I think some personalities do better as a VRBO owner. You can't make your place too personal. You can't care about the furnishings and such. If something needs to be replaced, you just do it and don't worry about it. You can't get frustrated or upset with repairs. When it appears that someone has walked around and flicked tiny spots of barbecue sauce over all the walls (which happened to us), you just clean it, or hire someone to do so.

If you're more fastidious and detail-minded, it can be a challenge. And if you're emotionally connected to the house, it can drive you crazy.
MAS444
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AG
I wasn't being critical - that's all very good to hear.
EclipseAg
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AG
I also think that beach houses in particular get more damage because they attract multiple families who split the cost.

A typical house in Galveston rents for upwards of $3,000-$4,000 in the summer, some more. So most people who rent come with another family or two. If fact, our management company's website would even break down the cost per person or per family to make it easy for people.

So if you say your house sleeps 10, they'll bring 12; i.e. three sets of parents and six kids. That's a lot of people trooping through the house, using the bathroom, etc. Multiply that by 10 weeks in the summer and that's just a lot of potential for damage .. excited kids roughhousing, throwing things, etc. Drunk parents tossing utensils in the trash or knocking over a lamp.

Conversely, if you have a small cottage in Fredericksburg, your guests are likely older couples in town for winery visits and shopping. Quite a different crowd.
Medaggie
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VRBO is a double edge sword. I go to one of my VRBOs about 10 times a year and the other maybe 3 times a year. Broken chairs, furniture, lost equipment, lost kitchen items, etc is just to be expected. I require all my renters to buy VRBO insurance so anything major gets billed to the insurance.

The income is great and easily pays for all the carrying costs/repairs. Also, when people use the house and cleaned after, I know the place is being watched/cleaned.

If I didn't rent it out, there would be 3-6 month periods where I would not visit and God forbid there is a busted pipe or leaky roof.

I think it is well worth it and if I ever stopped doing VRBO, would just spend some of the profits to completely clean/repair the place to almost new.
bkag9824
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AG
Learn me more on the VRBO insurance you require renters to buy.

I have an AirBnB in Crested Butte, and all has gone fairly well thus far. But somehow one of the tv remotes went missing. Not very easy to claim who lost it as we had shoulder season and wasn't discovered until my in-laws went several weeks after the last guest.

But I'm intrigued by the option of requiring guests to pay for insurance for just this type of thing. Why come out of pocket for something they're ultimately responsible for?

ETA - I don't anticipate we'd ever ask somebody to file a claim for a missing remote, that's something I need to ensure the mgmt co/cleaners are looking for during each clean. But broken appliances/holes in the wall, etc. do somewhat give me pause and having coverage would be a good idea.
Medaggie
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I do only VRBO and not AirBNB for a few reason but mostly its just easier to deal with one site. I do my own bookings, created my own VRBO landing page which took no more than a few hours to create and a few more to learn/navigate.

When you create the VRBO landing page, there is an option for renters to purchase damage protection insurance policies for $59, $79, $99 (owner set) vs charging their CC for the same coverage amount refundable after they complete their stay.

Over the last year all but one chose to purchase coverage. VRBO's claim site (on your owners page) is quick and easy to file a claim. Typically they pay the claims in full within 2 wks.

Typically you just file for replacement and not repair unless its something really expensive. I have filed for Damaged Kayaks/Ping pong tables at replacement costs, chairs, lamps, and even filed for extensive cleaning once when the guests left a big mess.

I don't file for incidentals like missing remotes but I am sure they would pay it off too. My cleaners inform me of anything missing/damaged and send me pictures which I use to file claims.
Aggiemike96
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AG
Can you email me (sorry, I don't have stars). I'd like to discuss the availability of a Fredericksburg rental in December. TexAgs username @ yahoo.

Thanks!
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