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Why are some agents like this?

9,062 Views | 52 Replies | Last: 4 yr ago by TombstoneTex
GunRangeGal
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AG
After seven months of searching, we finally have a house in the mountains under contract. The guy dropping off the radon test noticed one of the walls in the basement was bowing.

We contacted the sellers agent to see if they were aware of any structural issues with the home, and if it had been inspected recently. Both the sellers agent, and the sellers swore up and down they were unaware of what we were talking about, and nobody had inspected it recently. It was used primarily as a vacation home, so we shrugged it off thinking they just hadn't been in the house long enough to notice any issues.

We contacted a structural engineer to come out and take a look. As the engineer walks in the door he starts laughing. He tells us he had inspected this home a month ago, at the request of the sellers and sellers agent. They were concerned about some signs of structural issues. He walked around the whole house and pointed out everything he had already noted in a previous report that had been sent to the out-of-state sellers.

Luckily there's nothing wrong with the structure other than some normal settling (and one very bad drywall contractor), but there are some non-structural logs need to be replaced, some drainage issues that need to be addressed with dirt work, and some water intrusion. The sellers and listing agent knew this sigh.

The listing agent is now very aware that we hired the exact same engineer that they did. Do you think she's sweating it? Why risk lying and not disclosing it when she *knew* we were hiring an engineer (and in a very small community).

Ok rant over. I know most disclosures are useless, but this one was on another level compared to the other houses we've looked at.
Sea Speed
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AG
I would absolutely report that to her broker and whatever ethics board you can report that to. If they had it inspected and knew there was nothing wrong, why on earth hide it?
Agilaw
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AG
Very serious violations of realtor ethics and statutory laws with very powerful remedies.
mazag08
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AG
The industry gets BETTER when these things are reported and addressed.
TombstoneTex
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AG
I would walk away after being lied to like that. How can you trust them on anything else now?
Year of the Germaphobe
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AG
For your protections ALWAYS order a home inspection.

The cost of obtaining one is virtually nonexistant, in comparison to the value of your potential new home.

Good eye.

Edit: report them to their local board as well, at minimum they will pay a fine, and potentially they could have their license revoked. That's a good place to start, and will hopefully prevent them from ever doing this to someone else again.

You could ask for ombudsman services, and resolve the issue with some mercy...
GunRangeGal
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Oh yeah we've had very detailed inspections done. I've spent well over 8 hours on the property with different inspectors looking at the house from top to bottom!
mic suede
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aggiepaintrain
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AG
Realtor ethics.... the ultimate oxymoron
agdaddy04
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AG
Let us know what happens after you report it.
Sea Speed
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AG
i would also be aware of the sunken cost fallacy here. I know you are a ways down the path towards purchasing so backing out may seem like a terrible idea, but if the owners and their realtor were hiding this, id have a very major issue trusting anything else in this transaction. It isnt too late to back away.

like agdaddy said, let us know how this thing goes.
HomeFinderCody
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Sponsor
AG
GunRangeGal said:

After seven months of searching, we finally have a house in the mountains under contract. The guy dropping off the radon test noticed one of the walls in the basement was bowing.

We contacted the sellers agent to see if they were aware of any structural issues with the home, and if it had been inspected recently. Both the sellers agent, and the sellers swore up and down they were unaware of what we were talking about, and nobody had inspected it recently. It was used primarily as a vacation home, so we shrugged it off thinking they just hadn't been in the house long enough to notice any issues.

We contacted a structural engineer to come out and take a look. As the engineer walks in the door he starts laughing. He tells us he had inspected this home a month ago, at the request of the sellers and sellers agent. They were concerned about some signs of structural issues. He walked around the whole house and pointed out everything he had already noted in a previous report that had been sent to the out-of-state sellers.

Luckily there's nothing wrong with the structure other than some normal settling (and one very bad drywall contractor), but there are some non-structural logs need to be replaced, some drainage issues that need to be addressed with dirt work, and some water intrusion. The sellers and listing agent knew this sigh.

The listing agent is now very aware that we hired the exact same engineer that they did. Do you think she's sweating it? Why risk lying and not disclosing it when she *knew* we were hiring an engineer (and in a very small community).

Ok rant over. I know most disclosures are useless, but this one was on another level compared to the other houses we've looked at.

PLEASE report the agent to the broker. If the agent IS the broker, please report to the state (if in Texas, you would report to TREC). The only way to address this type of behavior is by holding people accountable when they do things like this.
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SteveBott
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I'm with Cody and others. That is totally unethical

OP sent you in CO now?
GunRangeGal
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We are moving forward with the contract based on the inspections, water tests, engineer, and bids from contractors. We're mainly buying it for the land (it's 8 acres with an Aspen grove, evergreens, huge rock outcroppings, mountain meadow, and great views), and we know it'll be years before something like this becomes available again this close to the city.

Once we're out of our option period, we're going to discuss the ethics of what happened with our realtor. She's one of the good ones and will want to address it. She's totally worth the commission she's getting. She's pulled off miracles in getting things checked out for us before our option period is up. So, at least we know there's one good realtor out there!
GunRangeGal
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We're in Colorado now. Getting out of Denver just in time to watch it become the next Seattle.
Stringfellow Hawke
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This is why I prefer written communication in lieu of verbal. If it is in writing, then there is no doubt of whom said what.

What would the conversation sound like to negotiate a decrease in price?

Does the property have a lot of interest requiring offer at or above asking price?
The Fife
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It's 2021 and it's Colorado. There's probably a ton of interest just because it exists.
GunRangeGal
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We actually really lucked out. They had a some showings, but only one other offer was on the table. That buyer had horses. The well permit does not allow for livestock, so they backed out.

I think most buyers were concerned about the commute into Denver, because it looks pretty far out there on the map. Luckily, it's the same drive time as many of the other homes we have looked at. It's also outdated and need a makeover. At first glance, it looks like there is no way to get Internet, or a cell signal out there Which would be a dealbreaker for most. We got it all squared away, and will have high speed Internet, and decent cell signal up and running by closing.

With all that said, I think we have more leverage than most buying situations in Colorado right now. We already are under contract for 7% under list price, and will be asking for more with bids for repairs in hand.
GunRangeGal
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And just as the icing on top here's what happened with the agent representing the winning bid on our current house.

We got a cash offer on our house, quick close, with a leaseback allowing us to get some projects done at the new house. We wanted to change a few things on the contract, so we sent over a counter proposal at 3:30, set to expire at 7 PM. The agent immediately responded and said her buyers would be signing shortly.

Hours go by, and we hear nothing. The contract expires, and we hear nothing. Our agent is on the horn trying to figure out what's going on. It looks like we have been ghosted, with no explanation why they never signed the counter proposal.

After five hours of waiting, we reach out to the next best contract, and they immediately start writing up a new offer to update the dates and some of our requests.

Juuuust then, the cash agent reaches out. She had never actually forwarded the contract to her clients, and then her phone died, and she didn't bother to turn it back on until well after the counter expired.

My agent was angry. Obviously we wanted the cash offer, so we had them sign. That meant, my agent had to reach out to the financed offer and explain what happened and to not send a new contract. He felt awful about getting their hopes up.

We let the buyers agent know just how close she came to losing this contract. She would have had to explain to her clients that she let her phone die, and in the meantime let the contract expire. What the heck?!
agdaddy04
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Should be able to use StarLink for internet, right?
agdaddy04
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Just curious, but what made you nervous about the financing offer? Was it overall lower dollar amount as well?
Sea Speed
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My guess is cash offers have less headaches IRT closing or can close faster. Cash is still king.
GunRangeGal
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The cash offer meant their earnest money would go nonrefundable on Saturday Which gives us a whole lot of security about the deal overall. It also closes a full week sooner than any finance offer, making closing on our new house easier.
GunRangeGal
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Star link is still about a year away, but a point-to-point Internet company scramble to find a solution for us! There is just enough signal out there to boost it, meaning we can have stronger cell signal as well.
agdaddy04
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Oh interesting, yes I just put my address in as well and it says that it's at capacity for our area and might not be available until late 2022. I didn't realize it already "sold out".
agdaddy04
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that makes sense, thanks.
GunRangeGal
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This listing agent is batty. She thinks she can get the roof certified, even though inspections clearly show it's passed its useful lifespan. We had already factored in a metal roof when we looked at the house, but did not expect it to be a "must do" as opposed to a "want to." Luckily, we can get materials at cost, so it won't sting as bad as it could have.

She also admitted to being aware of the few things the structural engineer found, and has no real explanation as to why she did not have her clients disclose it, and why she didn't inform us when we asked about it. She's just a piece of work, and our agent is going to be addressing the ethics violation.
Sea Speed
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My bil is a Denver area construction type guy and I think he does a lot of work with a TREX like material so if you need anything like that, holler at me.
CapCity12thMan
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I would give the agent your terms (all issues repaired at no cost to you) OR you turn them in to the appropriate state realtor agencies. Would love to have that leverage on someone who was that dishonest with me.

non-financial situation happened to me. closing on a house and in the paperwork with all the copies floating around I looked at some form I cannot remember what it was, but the selling agent had take the copy and in some survey section he checked 'Listing Agent" as one of the primary factors as to why I purchased the home. guessing he got some credit or recognition or something for it.
agdaddy04
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That sounds a little like extortion.
GunRangeGal
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Well they came off the sales price a bit more, and are making a few repairs. Better than we thought we'd get so we're happy with the resolution.

Now the agent is starting to sweat because she knows our agent is pursuing the ethics stuff further.
ToddyHill
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GunRangeGal....

I've been wanting to reply to you for the past couple of hours....but thought I'd wait till I got home from work and let my wife, who is a licensed Tennessee Real Estate agent, read your thread. A bit oxymoronic, but she is an Ethical Real Estate Agent. OK, onto her thoughts/emotions...

I didn't say a word and just asked her to read this. As she read it she gasped, and said, "that's not ethical, she needs to report that agent!"

Those were also my sentiments...but the fact I'm not licensed means I'm not able to say that. Good luck with your purchase...and it sounds like it is working out to your benefit. If that agent doesn't get some sort of punishment, at a minimum their 'evaluation' should plainly state they were deceptive.

GunRangeGal
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I just can't win with realtors and this process! The buyers for our house had an inspector out yesterday. I came home a random note talking about some stuff the inspector broke. Upon closer inspection, other things had been broken that they didn't even bother to leave a note about. The buyers agent did not bother to tell our agent, and just left the note for me to find.

The buyers agent sheepishly offered to hire a handyman to come fix the damage, but only after our agent asked WTH happened. We're trying not to let this agents behavior We're starting to get worried that she's not capable of getting this deal across the finish line without us having to babysit it.
Sea Speed
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How the hell does an inspector go around breaking stuff?!?! I've not been to a whole lot of home inspections, but I didn't see the inspectors I have gone around with do anything that would break something, let a lone several things.
GunRangeGal
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I have no clue. This inspector also couldn't figure out how to turn the heat on, so now they're having an actual HVAC company look at it. Pretty silly thing to do instead of reaching out to our agent and ask how to switch from cooling to heat.
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