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Tenant unreasonable about inspections

4,573 Views | 40 Replies | Last: 4 yr ago by Animal Eight 84
schwack schwack
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We have a tenant that is very surly about our notices to inspect. We were very clear when she moved in (as we are with all of our tenants) that every 2-3 months, we come in to look under sinks, change the ac filters, etc. Nothing too intrusive - just the basic look to make sure everything is OK. It's an old house - things can go wrong + it's a duplex so it's important to protect both tenants. We always give 24 hours notice.

She is always resistant & then gets sort of verbally confrontational about it when I tell her it's my right. I go in, do my check and leave - about 10 minutes, if that. She is on a month to month term now. We gave her a 3 month lease initially because her credit was a little below our normal requirement & she is current on rent. Frankly, we are just getting tired of the constant conflict for no reason. For instance, we just had to basically demand entry because the water bill that we pay was HIGH and we needed to check for leaks or a running toilet, etc.

Last time we requested an inspection she wanted me to come in 2 weeks. We do all of our properties on the same day, so she sarcastically said OK. Again, she got her 24 hour notice. The thing is, when we do go in, it's messy but OK. I have no idea why she does not want us to enter unless it's just some control issue.

Am I being unreasonable or should we just go ahead and give her 30 days notice? We have no issues with our other 16 tenants & have good working relationships with everyone else.

SteveBott
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Send 30 day notice and move on. No need to deal with the hassle
Aggie369
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Have you asked her why it seems to be a sticking point with her?
KayJayKay
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Should have already sent the notice. Tons of quality tenants out there looking for places and you can probably even raise rent. My property, my rules. Don't like it, too bad.
jopatura
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Is it husband Schwack or wife Schwack that goes in?

Does she work from home?

Is she hiding a pet?

Those would be reasons I would be annoyed, even if it was legal.
ratfacemcdougal
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She is a nudist and hates putting clothes on for your 10 minute inspection
CS78
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Could you set up a calendar with dates set well in advance? I know that ties you down and it may not be worth it but it might work if you don't want to mess with having to get her out and a new tenant in.
schwack schwack
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Husband Schwack does the routine stuff BUT on hers, wife Schwack accompanies. We are afraid she's a little crazy & don't want any allegations.

She always says it's a mess or that she is not feeling well (but she's a teacher & goes to work....) - always an excuse. When she requested that 2 week re-schedule we were absolutely going in - what could take that long? I guess we could set up a calendar but we're both retired & gave up set schedules a few years ago! Honestly, the only reason we haven't given her the 30 days is we've been busy on other renovations & just didn't want the hassle of a make-ready & tenant search around the holidays. But 2022 shall see a boot.

It is my understanding that on a month-to-month we don't have to give a reason, just 30 days - right?

edit to add: Sent a text out to all tenants 24 hours ago that "Santa Schwack" would be leaving something just inside their front doors this morning like we do every year & wouldn't you know it..... her reply: "Please leave it outside". Guess who's not getting a Christmas gift this year.
Aggie369
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I think if u want a new tenant then continue as you are

If you want her to stay and figure out what works for both of you then you might need to change ur approach.

Not leaving a gift will only make things worse for your time left. I would suggest having a conversation and being genuinely curious on schedules and why it's important for yall to check out the place and why it's important for her to have more of a heads up.
schwack schwack
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Quote:

I would suggest having a conversation and being genuinely curious on schedules and why it's important for yall to check out the place

Upon move-in BEFORE the signed lease we explain to everybody that we come in every 2-3 months. Period. We have explained to her directly the importance of these inspections because she is in a duplex & someone else's safety & comfort depends on the each side being in full repair.

She can just assume that a porch bandit got her gift...... : ) but I see your point. We even have one for her young daughter that doesn't live with her. But how annoying it it to not be able to crack the door open enough for a small bag to be placed inside?!?!?
Martin Q. Blank
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Raise the rent above market.
Aggie369
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I agree it's annoying but she might have a viable reason....maybe it's not viable and she's just a pain in the ass but maybe she's embarrassed to say why or scared to...

It kinda just depends if u want to keep her or not
Shooter McGavin
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One of the best things I have ever done is rid myself of a similar tenant.

Ain't worth the time or stress.
schwack schwack
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Quote:


It kinda just depends if u want to keep her or not

Do not need the drama - even at a raised rent. Will give her notice after the holidays.
TxAG#2011
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Tenant sounds annoying.

But every 2-3 months sounds annoying as well
Chipotlemonger
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TxAG#2011 said:

Tenant sounds annoying.

But every 2-3 months sounds annoying as well


I agree with this.

Also, that's pretty nice about the Christmas gift, but I am not sure I'd like a landlord that just opened the door to drop it in like that. Can just leave it outside, mail it, or drop it off on one of your multiple inspections. People still want to have a feeling of their own space, even if renting.
ATM9000
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schwack schwack said:

Edit to add: Sent a text out to all tenants 24 hours ago that "Santa Schwack" would be leaving something just inside their front doors this morning like we do every year & wouldn't you know it..... her reply: "Please leave it outside". Guess who's not getting a Christmas gift this year.

Constructive feedback: sometimes you can make a gesture that you think and intend to be very nice, but on the other foot is annoying and can be construed as a little disrespectful.

The inspections if you were upfront about it is one thing… but I'd personally probably be significantly more annoyed than grateful if my landlord just announced a day ahead that they were opening up the front door of my place and leaving me some Christmas cheer. And even if people aren't saying it, I'm sure most would have the same feeling as me. If you want to give gifts, it is a nice gesture, but be respectful, text ahead of time and set up a time to meet with the tenant to give it rather than remind them that somebody else that isn't a family member or loved one has access to their personal space.

I don't live in the US and am renting right now as a result. My landlords are super responsive and seem incredibly nice… they drop a bottle of wine to us around the holidays every year. They call ahead and ask when we would be there so we can exchange pleasantries in person. They never ask to come in and I couldn't imagine them just opening our door and leaving it inside. You do lose a little bit of that 'home' feeling when people who aren't family and friends are in and out of your house when you aren't there similar to when your home is shown when it is on the market… and you are the landlord… you might and probably are a really nice person but you aren't your tenant's friend,

It is your property… but it's their personal space so you should respect that. Last thing is while it wouldn't be my concern personally, a lot of people are still quietly freaked out about Covid be it that is rational or not right now.
schwack schwack
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We have never had a tenant - other than her - have a complaint about anything we request. Again - we are very clear about our upkeep. Because of that - I must say we have some of the most sought after rentals in town. Granted, it's a small town : ) We almost never advertise because current tenants usually refer people they know.

We have fully renovated each property - including new hvac in each property & want those units to operate at their best. Our replacing filters saves them money 2 ways: they aren't paying for filters and the units run more efficiently. Y'all are lucky if your tenants change filters. Even when we've left a case of them, they never get changed. That's what we used to do but this system works better for us.

Out of 17 tenants - she is the only one that has these issues. Re: Christmas gifts - not going to leave them on the porches (bandits) & not gonna pay postage when we are here in town. We purposely do not schedule inspections in Nov-Dec to stay out of their way during the holidays.


schwack schwack
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We have 17 stops to make - not just a tenant or two. We've been doing things this way for about 10 years & our people tend to stay. When they move in, they get a gift certificate to a mom & pop restaurant, too.

We just had a tenant move out in November & without advertising it is already rented to a nice young lady that said she'd been waiting to hear about an opening in any of our properties. She has 4 different friends currently in our properties and she'd told them to let her know if we had anything come up.

Maybe we need to ask if they want a present or not next year - I would have never dreamed this was such a big deal. Ugh.



ATM9000
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schwack schwack said:


Maybe we need to ask if they want a present or not next year - I would have never dreamed this was such a big deal. Ugh.


To be clear, I don't think it is a big deal… like I wouldn't move out because of it since I trust my landlords or even complain to my landlords. But if I came home from work to a bottle of wine and Christmas card from them sitting inside my locked home, I'd for sure think it was invasive and presumptuous for them to do ahead of a thinking it was a nice gesture.

To take it a step further to announce gifts for everyone then not drop one because somebody asked you to not come in their home, the presumptuous-ness that I initially thought you were starts to turn into a little distrust of you.

Don't take this all the wrong way please… I just want to make sure you understand the other and fairly valid perspective on this because no tenant is going to tell their landlord this when making this sort of gesture. I know it is weird… but popping into somebody's space like this is kind of disrespectful.

Privacy is dwindling in this world so everybody values it where they can get it. Sounds like you live in a rural setting so I'm sure it is important to you as it is to most who live in small towns. So you need to do all you can to respect it.
schwack schwack
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They get notice & can certainly say no - however, I think they all enjoy what we gift every year. We don't skimp in appreciation for the care they take of our properties. Until this one, we've had a strong mutual respect for each other. Most stay 3-4 years.

This tenant wasn't here last Christmas. We did leave the 2 gifts for her & her young daughter (who we've only met once) on the porch today. Took a pic of it, too in case they are gone when they get home. We tried.

Chipotlemonger
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schwack schwack said:

We purposely do not schedule inspections in Nov-Dec to stay out of their way during the holidays.





Doesn't want to intrude during the holidays but also wants to drop inside the place to drop a gift off. Kind of ironic.

If you need to drop the gift off inside do it in October then when I assume you have the last inspection of the year. Or, spend the money to mail it, drop it outside, or offer for them to pick it up in Nov/Dec.
ATM9000
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Chipotlemonger said:

schwack schwack said:

We purposely do not schedule inspections in Nov-Dec to stay out of their way during the holidays.





Doesn't want to intrude during the holidays but also wants to drop inside the place to drop a gift off. Kind of ironic.

If you need to drop the gift off inside do it in October then when I assume you have the last inspection of the year. Or, spend the money to mail it, drop it outside, or offer for them to pick it up in Nov/Dec.

This is exactly right. We don't formally inspect… but we inspect with Christmas cheer!

And the second paragraph is how you handle this dilemma if it isn't really just about what seems like an obsession (that also sounds like it is paying off for what it is worth) about keep getting your assets in pristine condition and therefore wanting to see al of them often,
schwack schwack
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I give up. Merry Christmas y'all.
Seven Costanza
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ATM9000 said:

schwack schwack said:


Maybe we need to ask if they want a present or not next year - I would have never dreamed this was such a big deal. Ugh.


To be clear, I don't think it is a big deal… like I wouldn't move out because of it since I trust my landlords or even complain to my landlords. But if I came home from work to a bottle of wine and Christmas card from them sitting inside my locked home, I'd for sure think it was invasive and presumptuous for them to do ahead of a thinking it was a nice gesture.

To take it a step further to announce gifts for everyone then not drop one because somebody asked you to not come in your home, the presumptuous-ness that I initially thought you were starts to turn into a little distrust of you.

Don't take this all the wrong way please… I just want to make sure you understand the other and fairly valid perspective on this because no tenant is going to tell their landlord this when making this sort of gesture. I know it is weird… but popping into somebody's space like this is kind of disrespectful.

Privacy is dwindling in this world so everybody values it where they can get it. Sounds like you live in a rural setting so I'm sure it is important to you as it is to most who live in small towns. So you need to do all you can to respect it.
Well said. A landlord sending a email stating that they planned to enter my locked house would be enough to make me want to move out. I don't care if the gift is worth $5k.
ATM9000
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schwack schwack said:

I give up. Merry Christmas y'all.

Don't give up… you seem like good people. You just seem to have a blind spot that these are all of your houses… but they are your tenant's HOMES based on your responses on this thread. It results in a completely different relationship with the property between you 2. Do your inspections and give your gifts because it sounds like you are a great landlord… but just remember the home angle for your tenants and approach it like you'd like somebody to approach things like this in your own home and be more on the conservative side when it comes to etiquette.
dcAg
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Do you know how hard it is to move a meth lab?
DannyDuberstein
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I always enjoy it when someone comes to this site for feedback and then doesn't like what they receive

Sorry, but entering someone's home when they aren't there just to deliver a gift is nice and I'm sure nothing but well intentioned, but it can easily be seen as strange and intrusive. But most folks don't like confrontation and won't complain, so don't take lack of complaints as approval. There should be a legitimate business purpose for a landlord entering, with plenty of notice.
JSKolache
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I'd be annoyed if my landlord inspected every 3 months. Including college, i rented for 18ish yrs and never once had an inspection by any landlord. 4x a year? No thanks.
DannyDuberstein
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JSKolache said:

I'd be annoyed if my landlord inspected every 3 months. Including college, i rented for 18ish yrs and never once had an inspection by any landlord. 4x a year? No thanks.


I suspect this tenant has a similar history. May have never had an owner do an inspection in their entire rental history, now she's got one coming in every 2-3 months. It's the owners right and I can appreciate them trying to monitor the property's condition, but at the same time, I don't think someone is totally crazy for finding this to be an annoyance. And when some people are annoyed, they can be difficult. Doesn't mean she shouldn't cooperate and she's got to abide by the terms, but I also can't say I'm totally baffled by it
SteveBott
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Enough of the bashing the OP they way they want to do business. It's their decision. The fact that this tenant is the complete outlier to their normal business practices is what is an issue. Not their business practices per se. what works in their towns, their tenants works for them except this tenant.

So get rid of the tenant. Get a new one. Move on.
Chipotlemonger
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I guarantee some of the other tenants don't like it either but also don't feel in the position to bring it up and want to avoid conflict.

Maybe they just put up with it because OP charges low rent? Who knows.

I agree with what others have said, it's a definite blind spot. I got a kick out of the TexAgs joke. It is true though. People come posting stuff like this here for confirmation bias, then they don't like what people have to offer as constructive criticism and they get standoffish.
SteveBott
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That's fine. But we are beating a dead horse at this point. Also what Texags is good at.
DannyDuberstein
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This is still a 1 page thread and it actually covers 2 different scenarios. This horse has pages of life left. Sorry we actually offered a 2nd perspective which in most cases is still very sympathetic to the owner's intentions vs agreeing in lockstep with your first reply, Steve
SteveBott
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Getting to two pages in this forum Is like 5 in premium.
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