A few months back my outside unit stopped working after only being installed about 2 years ago. I called the company who installed the system and they recommended replacing all of the copper tubing with my unit and quoted me $3,500. It's my understanding the copper tubing rarely goes bad unless you have construction, primarily roof work, and so I was unsure. I asked around and other companies agreed. Eventually, I called another company out and they discovered that the installation might not have been done correctly with the wiring and a valve was missing. The new company took care of that and all is good.

My question is, should I give the original company a call and let them know what was wrong with the system? I've always been happy with the work they've done and they are highly recommended, so I feel like they might appreciate it.

Thoughts.

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stopped working after only being installed about 2 years ago. I called the company who installed the system and they recommended replacing all of the copper tubing with my unit and quoted me $3,500.

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What kind of warranty did you have? I just got a new unit & it had a 10 year warranty on parts, condenser, coils, etc. 1 year warranty on labor. The problem you had should have been covered.
This was pretty much the same on all 3 quotes I received.

If I were you I wouldn't be offering tips to the company about how to improve the crappy job they did, I'd be on their a$$ to pay for it! (You're out of luck here IMO since someone else did the repair)

Apache said:

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Quote:

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stopped working after only being installed about 2 years ago. I called the company who installed the system and they recommended replacing all of the copper tubing with my unit and quoted me $3,500.

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What kind of warranty did you have? I just got a new unit & it had a 10 year warranty on parts, condenser, coils, etc. 1 year warranty on labor. The problem you had should have been covered.
This was pretty much the same on all 3 quotes I received.

If I were you I wouldn't be offering tips to the company about how to improve the crappy job they did, I'd be on their a$$ to pay for it! (You're out of luck here IMO since someone else did the repair)

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The copper tubing wasn't part of the install and for the most part, warranties cover parts and not labor.

Copper tubing wasn't the issue, I thought it was wiring & a valve that should have been installed. Was that not part of the new unit installation?

I'd still be pissed if I bought a new unit out that the tech didn't notice previously installed improper wiring & a missing valve, but those guys can be pretty myopic sometimes.