Posted last fall about pellet smokers ended up going with recteq. Had been planning on the rt 700. At the last minute switched to the rt 1070 with the idea we might put it in a counter down the road.
Initially it was great. Good enough that I didn't use anything else. Posted my big joe for sale, etc. Then in may it turned off during warm up. The cs was good. They told me to replace the fuse (didn't look blown, but whatever), not that. Sent me a controller. Not that. At that point I started troubleshooting more myself. Found the power cord had shorted/melted about 3 inches in the cabinet. Reported that and they sent me a new one. Replaced. Exact same thing happened in the same spot in one cook. Went and bought a cord at HD. Same thing in one cook.
The 1070 is a completely different design, and Imo, not a very good one, I noticed this from the start, but I still liked it. I am not sure what happened, but obviously there is a heat issue where the cord runs through the cabinet under the cooking box.
Emailed them again and said I was completely dissatisfied and not interested in messing with any more patches on something that is a fire/electricution hazard. That I wanted a refund or replacement in a different model. To my surprise they agreed immediately. Said they could not exchange for a different model, but would refund. I just have to mess with boxing it on a pallet.
So, point of the post.
Do I buy the 700 or 1250 that I had originally intended, knowing that the company has great customer service and that those are an obviously better design? Buy a Traeger or something else? Really don't want to spend more than around the 1300 I originally spent. So some of the boutique brands I have seen mentioned are out.
Initially it was great. Good enough that I didn't use anything else. Posted my big joe for sale, etc. Then in may it turned off during warm up. The cs was good. They told me to replace the fuse (didn't look blown, but whatever), not that. Sent me a controller. Not that. At that point I started troubleshooting more myself. Found the power cord had shorted/melted about 3 inches in the cabinet. Reported that and they sent me a new one. Replaced. Exact same thing happened in the same spot in one cook. Went and bought a cord at HD. Same thing in one cook.
The 1070 is a completely different design, and Imo, not a very good one, I noticed this from the start, but I still liked it. I am not sure what happened, but obviously there is a heat issue where the cord runs through the cabinet under the cooking box.
Emailed them again and said I was completely dissatisfied and not interested in messing with any more patches on something that is a fire/electricution hazard. That I wanted a refund or replacement in a different model. To my surprise they agreed immediately. Said they could not exchange for a different model, but would refund. I just have to mess with boxing it on a pallet.
So, point of the post.
Do I buy the 700 or 1250 that I had originally intended, knowing that the company has great customer service and that those are an obviously better design? Buy a Traeger or something else? Really don't want to spend more than around the 1300 I originally spent. So some of the boutique brands I have seen mentioned are out.