Locked out | TexAgs

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Joined: Dec 5, 2017

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Has anyone else had their TexAgs account locked recently?

I have been locked out 4 times in the past month. When I reach out to staff to clarify, I haven't gotten an answer (unless I'm missing it). The account gets unlocked by staff. Then it gets locked again; twice I haven't even posted anything new.

ooshwa

Joined: Oct 10, 1999

Posts: 5,212

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7:36p, 1/31/26

Staff

AG

I see your three customer support cases. The first two were responded to immediately, so perhaps they are getting routed to your spam folder.

You appear to be using a VPN with a high number of IP addresses that have been flagged in our system.

We'll review the scoring this week, but I might advise trying a different service if you have one available.

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8:51p, 1/31/26

Thanks! I will check my spam folder for future communications. I don't use a VPN though. I'm not sure how to even set one up.

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8:59p, 1/31/26

I'm struggling to find the texags responses in my spam, but I'm sure they are there! This will be my last message in this thread so I don't spam the forum.

Reading up on this, I think safari has a new private relay feature that my phone has turned on. I suspect this was the issue. Thanks!