It's very difficult to try to thread the needle between exposing yourself and your staff to a potentially life-threatening illness and ignoring patients who still need to be seen. Coronavirus isn't the only malady out there right now. I am a solo practicing ENT, although I am integrated (Stark compliant) with 19 others. I do not share revenue with the others. If I don't see patients, my bills continue ($45K per month), but I have no income. I am keeping my doors open for now, but asking patients with non-emergent conditions to reschedule if they can, and obviously I am referring patients with fever, shortness of breath, and cough to stay home or go to the ER depending on their level of symptoms.
All elective surgeries for the next few weeks have been canceled by the hospitals and ASCs where I work. Most patients canceled their visits today. Tomorrow's schedule is full of holes.
Further complicating all of this is that I have one employee, who has always been a germaphobe, questioning why we are remaining open at all. Revenue this month will definitely be down, and if I get sick and have to stop seeing patients for two weeks, I will definitely have to reach into my pocket and cover my expenses without any income. I am fully expecting no take-home pay for this month, at least. As others have said, many people are in the same boat. Some professions are MUCH worse off than we are. After speaking with my manager, I sent all of my employees the following message tonight:
"Just a quick shout out. I cannot predict the future, and everything is changing very rapidly right now. I just want everyone to understand that if they feel unsafe it is OK and you do not have to be here. Let (manager) know. As one of our infamous patients recently said, "This ain't no slavery times!" Also, I know that we are all at different stages of our lives. Even if I get sick and can't work for a period of time, nobody needs to be concerned about missing hours and having smaller paychecks. I've asked that everyone who wishes should schedule a private conversation with (manager) about any concerns they might have. Nobody needs to get sick or get poor from this situation. I/we have a duty to patients, but we can't provide for them unless we also take care of ourselves."
Just after having sent this out did I hear from the manager of another group of 9 physicians (in our big group) who told me they are furloughing staff this week until volume picks up. That REALLY upset me. BTW, my staff, including the germaphobe, all expressed appreciation for the message. I hope nobody has to close down an office, but I certainly expect a month or two of very little income, if any at all.
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