I am currently dealing with a situation with Ticketmaster where I could really use some support from someone with a management position within Ticketmaster. The short story is that I called a dedicated phone number last week for an event in Arlington, confimed the purchase of tickets for the event while on the phone several times, and was informed that I would receive a confirmation email within about 15 minutes after ending the conversation. Three days later I receive the confirmatory email but to my shock/dismay, the tickets reflected in the email were for a concert almost 2 months earlier in a different city and state (Birmingham, Alabama) for the same performer. In addition, it appears to me the price/seat for the two different locations are different, and I was actually charged for the Arlington event. It is a totally botched situation and am still waiting for a response from Ticketmaster after exchanging a number of emails with lower-tier representatives. The other unfortunate situation is that Ticketmaster no longer has an active phone number for Customer Support and apparently only works through their Help forum online. Hence, any points of contact would be much appreciated.

If you go to find an Aggie on aggienetwork.com there is someone from class of '02 who works for Ticketmaster. You can try contacting her through the site and maybe she can help.

Zip90aggie said:

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I am currently dealing with a situation with Ticketmaster where I could really use some support from someone with a management position within Ticketmaster. The short story is that I called a dedicated phone number last week for an event in Arlington, confimed the purchase of tickets for the event while on the phone several times, and was informed that I would receive a confirmation email within about 15 minutes after ending the conversation. Three days later I receive the confirmatory email but to my shock/dismay, the tickets reflected in the email were for a concert almost 2 months earlier in a different city and state (Birmingham, Alabama) for the same performer. In addition, it appears to me the price/seat for the two different locations are different, and I was actually charged for the Arlington event. It is a totally botched situation and am still waiting for a response from Ticketmaster after exchanging a number of emails with lower-tier representatives. The other unfortunate situation is that Ticketmaster no longer has an active phone number for Customer Support and apparently only works through their Help forum online. Hence, any points of contact would be much appreciated.

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Was it Eric Church?

I'm going to predict that they will issue you a full refund minus any service charges..... And charge you a $300 convenience fee

When I don't get an acceptable response and I know I am in the right, I start looking for the head of customer service within the company, and send them a rational detailed email about what went wrong, the steps I tried to take to correct it, and why it was still an issue. In my experience they ave dedicated staff to handle such complaints and are light years better and more reasonable than front line folks. I have done that four or five times over the years and always had an acceptable resolution.
I took a quick look, Scott Donowho is the head guy for customer experience. He's also a Baylor grad, fwiw. A little searching I'm sure you can find his email.

Also try dm'ing on Twitter- I had great success with United, Marriott, and National rental car sending a DM to their Twitter.

Thanks for feedback.

oragator said:

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When I don't get an acceptable response and I know I am in the right, I start looking for the head of customer service within the company, and send them a rational detailed email about what went wrong, the steps I tried to take to correct it, and why it was still an issue. In my experience they ave dedicated staff to handle such complaints and are light years better and more reasonable than front line folks. I have done that four or five times over the years and always had an acceptable resolution.
I took a quick look, Scott Donowho is the head guy for customer experience. He's also a Baylor grad, fwiw. A little searching I'm sure you can find his email.

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Thanks for feedback.

Big Al 1992 said:

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Also try dm'ing on Twitter- I had great success with United, Marriott, and National rental car sending a DM to their Twitter.

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