Jack Dorsey says AI should replace middle managers

7,754 Views | 79 Replies | Last: 11 days ago by infinity ag
mirose
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AG
deddog said:

infinity ag said:



When he is at it, why not replace the CEO? What does the CEO do anyway, take dumb decisions and collect large paychecks. Firing the CEO and replacing him with AI would be the smartest decision in the history of mankind.



Corporate America right now..

All we need is C Level execs and AI.
Everybody else needs to be fired.

Dorsey is right, most often you don't "need" middle level managers. But I think they are very useful to keep a pulse on what's actually going on on the ground, and keep things running.
Most execs are clueless about everyday issues (which is a good thing). But that doesn't mean those issues don't exist. And someone has to firefight them.


The irony is at least in my company it's the C suite people that could easily be replaced
By AI. The further you are away from the sale or the ground the more useless you are for the success of the company. The middle level manages have the relationships with the people and producers which cannot replaced by AI. Remove or replace any of the execs and nothing happens to the business. Remove the people actually running things and you would lose business to a competitor hand over fist overnight. It's really a shortsighted statement.
infinity ag
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Principal Uncertainty said:

infinity ag said:

The Collective said:

What happens when there is no middle class remaining to buy your ****ty products or services?


You make the mistake of thinking long term. You are too intelligent to be a CEO.

That is why you and I are not CEOs. We think too far ahead.


Intelligence is not the problem and not lacking in most CEO's. There has been a study of the background and character traits of highly successful people. It turns out their upbringing, personalities and character traits are as varied as the average person, with only one common distinguishing characteristic. The only common trait all highly successful people share is their ability to be extremely convincing liars. Prepare accordingly.


I think you are 100% right.

In addition, they have no empathy at all. That is something I have noticed.
Exposing Hypocrisy - one CEO at a time
backintexas2013
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Principal Uncertainty said:

infinity ag said:

The Collective said:

What happens when there is no middle class remaining to buy your ****ty products or services?


You make the mistake of thinking long term. You are too intelligent to be a CEO.

That is why you and I are not CEOs. We think too far ahead.


Intelligence is not the problem and not lacking in most CEO's. There has been a study of the background and character traits of highly successful people. It turns out their upbringing, personalities and character traits are as varied as the average person, with only one common distinguishing characteristic. The only common trait all highly successful people share is their ability to be extremely convincing liars. Prepare accordingly.


Can you point me to the peer reviewed research on this. Would love to read the findings and the stats behind it. Sounds like a great study to read.
YouBet
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infinity ag said:

Principal Uncertainty said:

infinity ag said:

The Collective said:

What happens when there is no middle class remaining to buy your ****ty products or services?


You make the mistake of thinking long term. You are too intelligent to be a CEO.

That is why you and I are not CEOs. We think too far ahead.


Intelligence is not the problem and not lacking in most CEO's. There has been a study of the background and character traits of highly successful people. It turns out their upbringing, personalities and character traits are as varied as the average person, with only one common distinguishing characteristic. The only common trait all highly successful people share is their ability to be extremely convincing liars. Prepare accordingly.


I think you are 100% right.

In addition, they have no empathy at all. That is something I have noticed.


Obviously, this isn't absolute at all.
Principal Uncertainty
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backintexas2013 said:

Principal Uncertainty said:

infinity ag said:

The Collective said:

What happens when there is no middle class remaining to buy your ****ty products or services?


You make the mistake of thinking long term. You are too intelligent to be a CEO.

That is why you and I are not CEOs. We think too far ahead.


Intelligence is not the problem and not lacking in most CEO's. There has been a study of the background and character traits of highly successful people. It turns out their upbringing, personalities and character traits are as varied as the average person, with only one common distinguishing characteristic. The only common trait all highly successful people share is their ability to be extremely convincing liars. Prepare accordingly.


Can you point me to the peer reviewed research on this. Would love to read the findings and the stats behind it. Sounds like a great study to read.


Sorry, but read that a long time ago. I can't even remember how peer reviewed the thing was(I think not much) Right, wrong, or indifferent, it was something that stuck with me.
jordanhaston
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mirose said:

deddog said:

infinity ag said:



When he is at it, why not replace the CEO? What does the CEO do anyway, take dumb decisions and collect large paychecks. Firing the CEO and replacing him with AI would be the smartest decision in the history of mankind.



Corporate America right now..

All we need is C Level execs and AI.
Everybody else needs to be fired.

Dorsey is right, most often you don't "need" middle level managers. But I think they are very useful to keep a pulse on what's actually going on on the ground, and keep things running.
Most execs are clueless about everyday issues (which is a good thing). But that doesn't mean those issues don't exist. And someone has to firefight them.


The irony is at least in my company it's the C suite people that could easily be replaced
By AI. The further you are away from the sale or the ground the more useless you are for the success of the company. The middle level manages have the relationships with the people and producers which cannot replaced by AI. Remove or replace any of the execs and nothing happens to the business. Remove the people actually running things and you would lose business to a competitor hand over fist overnight. It's really a shortsighted statement.

I think that's a pretty fair take. A lot of people underestimate how much middle managers actually do beyond just passing messages up and down. Good managers solve problems, handle conflicts, keep teams aligned, and often catch issues long before executives even notice them. AI can definitely help with reporting, planning, and data analysis, but leadership, trust, and human relationships are much harder to replace. Personally, I use AI mostly as a support tool for everyday tasks like summarizing information, brainstorming ideas, or paraphrasing text when I want to improve clarity or wording. Tools like https://getsolved.ai/paraphrasing can be useful for that, but I still see them as assistants rather than replacements. In many companies, the real issue isn't middle management as a whole; it's bad management. Removing everyone in the middle and expecting AI plus executives to handle everything sounds much better in theory than it would in reality.
TAMU1990
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AG
Why are we letting in millions of illegals and Visa holders if AI will be a significant disruptor? We don't need to flood our country and the demographic/birth rate replacement stuff is just crap.

Mass deportations are needed.
Martels Hammer
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I posted this on a diff thread not too long ago.

My previous employer ditched a large percentage of our customer service and jr engineers for AI.

In almost every test the AI got the correct answer, and quickly. But it couldn't close the gap to making a sale. Unless the customer picked up the phone and made a call. But they also did away with so many service reps getting one on the phone was close to impossible.

So sales dropped.

In part because that company is the most expensive provider in the space. People just used the AI to get the answer and appropriate product then called the next best supplier that normally offered about a 10% discount.

There was and is an online store option but these are engineered products and the people buying them still want a human to say "yes this the item you are looking for". And not one of the literally 1000s of similar variations.

THANKS AI!
jt2hunt
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AG
Martels Hammer said:

I posted this on a diff thread not too long ago.

My previous employer ditched a large percentage of our customer service and jr engineers for AI.

In almost every test the AI got the correct answer, and quickly. But it couldn't close the gap to making a sale. Unless the customer picked up the phone and made a call. But they also did away with so many service reps getting one on the phone was close to impossible.

So sales dropped.

In part because that company is the most expensive provider in the space. People just used the AI to get the answer and appropriate product then called the next best supplier that normally offered about a 10% discount.

There was and is an online store option but these are engineered products and the people buying them still want a human to say "yes this the item you are looking for". And not one of the literally 1000s of similar variations.

THANKS AI!

So the consumer is getting a better deal and competition is allowing other companies to succeed.
infinity ag
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TAMU1990 said:

Why are we letting in millions of illegals and Visa holders if AI will be a significant disruptor? We don't need to flood our country and the demographic/birth rate replacement stuff is just crap.

Mass deportations are needed.


Because CEOs make money from this.

Dude, get with the program.
Exposing Hypocrisy - one CEO at a time
 
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