New laptop stolen during shipping....

2,392 Views | 17 Replies | Last: 5 mo ago by 92Ag95
agracer
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AG
Effint' thieves.

New BH Shipment shows up to work. Mailroom signs for it, IM me to tell me I have a shipment.

Go down to get new laptop (and other stuff) and when I pick up the box, it's very light.

I ask for a box cutter, cut it open. 3 items are in the box, MacBook is NOT in the box.

Flip box over, it's obvious someone has cut open the bottom B&H branded tape and resealed with clear packaging tape.

No, it's not the mail room. They have camera's everywhere and would have been caught.

Currently dealing with B&H on filing a claim and replacement. What a PITA.
OnlyForNow
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AG
B&H??
zooguy96
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OnlyForNow said:

B&H??


Probably B&H Photo Video. A website for buying electronics.
I know a lot about a little, and a little about a lot.
BrazosDog02
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AG
Dude. That…..sucks.

What the hell are you supposed to do? The package was delivered and signed for. How the hell do you prove it was stolen and get insurance from the shipper to cover it? I have a contact at B&H that handles a lot of my "issues" with AV stuff. If you need a corroborating backup or something, I'm happy to do it or send you their contact. Just throwing it out there.
agracer
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AG
they actually approved the claim. I think it was obvious that I had no way of knowing that the package had been tampered with when I signed for it. Who flips over a package and looks at the tape when it's delivered? No one!
agracer
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AG
This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.

EMY92
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AG
That Mac is now on Ebay. (The replacement)
flakrat
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Absolute
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Good bull on B&H. Have had good luck with them on various things

Lately I have had a run of cases of wine being damaged by ups. Starting to think the driver or someone is taking some of it and breaking one on purpose.
OnlyForNow
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AG
Wow. That's bull***** Hopefully the winery is covering replacements.
Absolute
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AG
Yeah, someone is paying for the replacement. They aren't even showing up, I just get a notice they were damaged. Has happened three times.
OnlyForNow
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AG
That sucks, I used to be part of a wine club and never had any issues. Once they arrived HOT, like they'd been sitting in direct sunlight for a long time and I called the winery and they replaced the whole case for free; even letting me keep and drink the first case with an agreement that I wouldn't say "oh it's horrible wine" on social media.
92Ag95
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agracer said:

This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.


They do that when they're running behind on time and in danger of missing their delivery quota. Happened to me several times...working at home sitting 10' from my front door all day long. "Delivery attempted" my ass.
hph6203
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AG
Federal Express thieving just like the Federal Government.
WoMD
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92Ag95 said:

agracer said:

This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.


They do that when they're running behind on time and in danger of missing their delivery quoata. Happened to me several times...working at home sitting 10' from my front door all day long. "Delivery attempted" my ass.

Yep, that's standard for Fedex. I get that almost every time something is sent through them, and often I am sitting right inside. Once or twice I was even sitting outside, in direct view of the driveway and walkway to the front, when they claimed they made the attempt on the tracking. I despise Fedex and actually get pissed when something I ordered is sent through them. Amazons delivery drivers are horrible in a lot of ways, but no-one holds a candle to Fedex. Just a garbage company.
BrazosDog02
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AG
92Ag95 said:

agracer said:

This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.


They do that when they're running behind on time and in danger of missing their delivery quota. Happened to me several times...working at home sitting 10' from my front door all day long. "Delivery attempted" my ass.


This happens to 95% of my packages where I live. They are nearly constantly 5 days late and I've gotten to the ooont where if I get the first error, I just change the drop location to be the FedEx at Walgreens 7 miles away.

I loathe FedEx. I'll pay extra for companies to use UPS. my UPS guy will f-ing call me and tell me he has a package for me and it's at my gate or it's too heavy or whatever. Dude calls me on my cell. Super cool dude. FedEx blows.
Icecream_Ag
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S
WoMD said:

92Ag95 said:

agracer said:

This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.


They do that when they're running behind on time and in danger of missing their delivery quoata. Happened to me several times...working at home sitting 10' from my front door all day long. "Delivery attempted" my ass.

Yep, that's standard for Fedex. I get that almost every time something is sent through them, and often I am sitting right inside. Once or twice I was even sitting outside, in direct view of the driveway and walkway to the front, when they claimed they made the attempt on the tracking. I despise Fedex and actually get pissed when something I ordered is sent through them. Amazons delivery drivers are horrible in a lot of ways, but no-one holds a candle to Fedex. Just a garbage company.
I have had that with ups. Old apartment the driver said the gate was locked. Three times. The gate was open the entire time I lived there (5 years).

In the last 2 years I've had 3 packages overnighted via ups. All three were marked as out for delivery but a phone call at 7pm to check showed all 3 sitting on the warehouse floor. First one took 2 extra days and a threat of charging them for my time before they finally tried to deliver. Second one wasn't loaded on the truck for the second day and a 5pm call caught the driver before he left for the day and he had to get back in his truck and finish his route (was 10pm when I got that package). Last package was sent priority delivery by 5pm. Of course still not there at 7 so another phone call. 8pm no package so elevate the situation and inform ups my next call is the shipper to inform them they are paying for services not provided. 9pm call shipper to explain situation and package finally arrives at 930. UPS calls to make sure I received the package and quickly hung up when asked why offer priority shipping if they don't follow their own rules (package had deliver by 5pm all over the freaking box).

I'm pretty sure my phone number has a do not answer message when it pops up now
92Ag95
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AG
Icecream_Ag said:

WoMD said:

92Ag95 said:

agracer said:

This damn thing is never going to get in my hands....

They overnighted me a new one on Wednesday.

Fed Ex tracking states for today "delivery attempted, customer not available"

There is always someone in the mail room in my building.


They do that when they're running behind on time and in danger of missing their delivery quoata. Happened to me several times...working at home sitting 10' from my front door all day long. "Delivery attempted" my ass.

Yep, that's standard for Fedex. I get that almost every time something is sent through them, and often I am sitting right inside. Once or twice I was even sitting outside, in direct view of the driveway and walkway to the front, when they claimed they made the attempt on the tracking. I despise Fedex and actually get pissed when something I ordered is sent through them. Amazons delivery drivers are horrible in a lot of ways, but no-one holds a candle to Fedex. Just a garbage company.
I have had that with ups. Old apartment the driver said the gate was locked. Three times. The gate was open the entire time I lived there (5 years).

In the last 2 years I've had 3 packages overnighted via ups. All three were marked as out for delivery but a phone call at 7pm to check showed all 3 sitting on the warehouse floor. First one took 2 extra days and a threat of charging them for my time before they finally tried to deliver. Second one wasn't loaded on the truck for the second day and a 5pm call caught the driver before he left for the day and he had to get back in his truck and finish his route (was 10pm when I got that package). Last package was sent priority delivery by 5pm. Of course still not there at 7 so another phone call. 8pm no package so elevate the situation and inform ups my next call is the shipper to inform them they are paying for services not provided. 9pm call shipper to explain situation and package finally arrives at 930. UPS calls to make sure I received the package and quickly hung up when asked why offer priority shipping if they don't follow their own rules (package had deliver by 5pm all over the freaking box).

I'm pretty sure my phone number has a do not answer message when it pops up now
Doing what you say you're going to do doesn't mean sh.t to anyone anymore.
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