Howdy, have a BGE and have used Flame Boss controllers for many years. Always been solid as rock, until yesterday when I started a brisket. App acted strangely. All my historical cooks gone, took about 4 attempts to load the temps, the App disconnected multiple times. Anyway, it has never done this before, any of y'all having the same things happen? Was there an update I missed, or was it an iOS update that messed stuff up, never happen before.

Mark Fairchild said:

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Howdy, have a BGE and have used Flame Boss controllers for many years. Always been solid as rock, until yesterday when I started a brisket. App acted strangely. All my historical cooks gone, took about 4 attempts to load the temps, the App disconnected multiple times. Anyway, it has never done this before, any of y'all having the same things happen? Was there an update I missed, or was it an iOS update that messed stuff up, never happen before.

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I have not used mine in a couple of months but had no problems last time. Only real issue I have ever had is when their server can't handle traffic on holidays. I do plan to use it later today and will report back.

If you updated to the newest iOS I would bet that's the problem.

I was out of town for work when the update was pushed, wife updated I didn't, she called me to tell me NOT to update.

Apparently way too many issues.

Like y'all, both of mine have been flawless, until yesterday. Have an email into Customer Service, I really think it is the iPhone and not the Flame Boss. Thinking of removing and then downloading the app again, but that might be worse????

Used it for several hours yesterday. No issues. Note that I use an Android phone, not iPhone.

Howdy again and Thanks for the replies. I had turned in a Customer Support email to Flame Boss. I knew the App looked different on my phone, turns out the DID an UPGRADE. Below is the Flame Boss Customer Service reply. Be on the lookout if yours acts weird!

Quote:

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Hi Mark,
Thank you so much for reaching out to us! We're aware of the issue caused by the Flame Boss app update, and we sincerely apologize for the inconvenience this is causing.
Our development team is actively working to resolve the issue, and we truly appreciate your patience during this time.

In the meantime, here's a quick and easy workaround so you can continue monitoring and controlling your cook without interruption:
Steps:
[ol]

Open a web browser on your phone, tablet, or computer and go to myflameboss.com.

Log in using the same email and password you use for the mobile app.

Click the hyperlink for today's date.

From there, you'll be able to view and control your cook just like in the app.

[/ol]
We'll be sure to keep you updated as soon as the issue is resolved. Thank you again for your understanding and continued support!

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