The exam is free and is very extensive. It was better than the audiologist at BSW. I ended up purchasing the Phillips for $1,500. Ones at BSW were $5,000. I think my Phillips work just fine for the price. I also got reimbursed $500 from my insurance.
I've also gone in for free adjustments and their service is very good. Free remote help is offered too.
They offer a 6 month return policy as well.