Since I opened we have tried our best to keep our rates as low as possible. Even knowing most of our competitors were 20-50% higher than us. 15 years is a long time to hold prices static. Between transportation increases and healthcare increases we finally had to move off of our 2010 rates. The following should be going out today to all of our commercial customers but I know many here on this board have used us over the years. It's about a 15% increase and will still keep us at or below our competition's rates. Truly sorry but we could no longer make a profit at those rates.

Quote:

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3/7/2025


To: All Elite Electric Customers

Re: Labor Rate Increase


Dear Valued Customers,

Since our opening, in 2010, we have kept the same labor rates for our service calls. We have tried our best to keep our labor rates low, even in the face of significant increased costs incurred by us. We have kept our rates static for over 15 years, in efforts to protect you, the consumer. We regret to inform you that we can no longer keep those rates static.

Effective immediately, we will be raising our rates from $redacted per hour to $redacted per hour. This isn't a decision we take lightly or without deep consideration of our customers' needs and potential impact. We will still be very competitive versus our competitors, most of them have rates above that level.


Thank you for your understanding, patronage and continued support.



Elite Electric

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Ive used yall for a lot of stuff over the years, on my rent houses. Never shopped rates but always because of you doing a good job at what seemed like a fair price.

I appreciate yall trying to keep rates as low as possible. Some companies have used the recent inflation as an excuse to maximize profit. I'm sitting here now working on lease renewals. My increases are running $75-$100 per month while similar houses are up $200-$300 from last year. It just doesnt feel right to me. I really hate it for the average person trying to make it all fit together.

Thanks for being a valued service to the community!

CS78 said:

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Ive used yall for a lot of stuff over the years, on my rent houses. Never shopped rates but always because of you doing a good job at what seemed like a fair price.

I appreciate yall trying to keep rates as low as possible. Some companies have used the recent inflation as an excuse to maximize profit. I'm sitting here now working on lease renewals. My increases are running $75-$100 per month while similar houses are up $200-$300 from last year. It just doesnt feel right to me. I really hate it for the average person trying to make it all fit together.

Thanks for being a valued service to the community!

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Bolded same for me. I want to make an honest buck, and that's what we try to do. Thanks for your business!


**PS**
When I went into business, my former employer laughed in my face and told me "you're too honest, you won't make it a year and you'll be back here asking for your job back". Well, it's been 15!

Good on you.
We have done the same. Our labor rates have stayed flat and so have our internet rates.

Fortunately, we have been able to give raises and provide the employees with more benefits by increasing our customer count. 13 years and no rate increases. I hope we can keep it up but costs keep rising at an astonishing rate.

It's tough to be fair to your customers while also trying to carve out a living. Kudos to you sir.