I am currently dealing with a situation with Ticketmaster where I could really use some support from someone with a management position within Ticketmaster. The short story is that I called a dedicated phone number last week for an event in Arlington, confimed the purchase of tickets for the event while on the phone several times, and was informed that I would receive a confirmation email within about 15 minutes after ending the conversation. Three days later I receive the confirmatory email but to my shock/dismay, the tickets reflected in the email were for a concert almost 2 months earlier in a different city and state (Birmingham, Alabama) for the same performer. In addition, it appears to me the price/seat for the two different locations are different, and I was actually charged for the Arlington event. It is a totally botched situation and am still waiting for a response from Ticketmaster after exchanging a number of emails with lower-tier representatives. The other unfortunate situation is that Ticketmaster no longer has an active phone number for Customer Support and apparently only works through their Help forum online. Hence, any points of contact would be much appreciated.