When I traded in my 2017 Alfa Quadrifgoglio for a new 2024 version, several wise individuals on this board cautioned me about Stellantis and their lack of reliability.
Well, you were right.
I picked up my new Giulia in February. In has been in the shop (90 miles away) three times for the same problem, plus an initial trip for diagnosis. These trips account for about 25% of the miles on the car.
The dealer has also had the car in their shop for about a month in total, or 20% of the time since delivery.
I believe I am squarely within the realm of the Florida lemon law, though I am definitely not an expert on that subject. To execute on the lemon law, my next step would be a certified/registered letter to Stellantis followed by allowing them one last attempt to correct the problem, before demanding a refund or replacement.
The problem, by the way is an intermittent "check engine" light, plus two occasions of no electronic throttle control (i.e. you step on the pedal and nothing happens).
They have replaced a few cylinder valves and on the last occasion replaced the entire engine harness.
My question for those in the industry is this:
Am I better off sending the certified letter and making this an adversarial process or should I try to work with the GM of the dealership?
I am not looking for legal advice, just some practical thoughts from those who have lived on the other side of this issue.
Well, you were right.
I picked up my new Giulia in February. In has been in the shop (90 miles away) three times for the same problem, plus an initial trip for diagnosis. These trips account for about 25% of the miles on the car.
The dealer has also had the car in their shop for about a month in total, or 20% of the time since delivery.
I believe I am squarely within the realm of the Florida lemon law, though I am definitely not an expert on that subject. To execute on the lemon law, my next step would be a certified/registered letter to Stellantis followed by allowing them one last attempt to correct the problem, before demanding a refund or replacement.
The problem, by the way is an intermittent "check engine" light, plus two occasions of no electronic throttle control (i.e. you step on the pedal and nothing happens).
They have replaced a few cylinder valves and on the last occasion replaced the entire engine harness.
My question for those in the industry is this:
Am I better off sending the certified letter and making this an adversarial process or should I try to work with the GM of the dealership?
I am not looking for legal advice, just some practical thoughts from those who have lived on the other side of this issue.