Background -
Daughter is at UGA and they have spring break this week and her and two friends are heading to Charleston. She has a 2016 Honda CR-V, so I wanted to have it "road ready" for their trip. I wanted to get brakes checked, oil change, etc..so I went with her to the Honda dealership in Athens,GA on Wednesday.
After multi-point inspection they called and said she needs new front brakes, tire rotation, and the valve cover was leaking and recommended replacement. So we did oil change and everything they recommended...$700 later. The car was ready yesterday, so she picked it up around 4pm...
- She called around 5 saying the air conditioner was "rattling" a little. I told her they changed the cabin air filter and maybe there was some left over debris "floating" around and just to keep an eye/ear on it and that She said everything else was fine, car was driving great
- This morning she called and said the rattle was still there and then her car stalled and shut down at a stop light. She was able to restart right away. She went straight to the dealership to have them check it out again.
- She explains what happens and they look in cabin air filter that they changed yesterday and there is all kinds of "crap" in and around the blower motor...so the service guy cleans it out as my daughter is watching. My daughter then says, "I am going on the trip to Charleston and this issue with the "stalling" and dashboard lights on has me concerned. The service guy does a courtesy look and says everything looks and sounds great you should have no concerns about your road trip
- an hour or so into their trip, the battery light comes on and the car begins to overheat (or least the gauge is pegged past H). I tell her to stop immediately. I was able to get them into a rental car (another $180) and I had the car towed to a Honda dealership in Augusta, GA.
- I'm livid...turns out a belt (probably timing belt) snapped or came loose. I called Athens dealership and they said they could not be responsible since it was a simple oil change and brake job. I find it an almost impossible coincidence that a car that was running fine is now dead on the side of the road, just 12 hours after a service and inspection.
- WYD...do I have any recourse? $700 for initial visit and this will probably cost another $1000+...if their wasn't major damage done to the engine when the belt came loose.
Daughter is at UGA and they have spring break this week and her and two friends are heading to Charleston. She has a 2016 Honda CR-V, so I wanted to have it "road ready" for their trip. I wanted to get brakes checked, oil change, etc..so I went with her to the Honda dealership in Athens,GA on Wednesday.
After multi-point inspection they called and said she needs new front brakes, tire rotation, and the valve cover was leaking and recommended replacement. So we did oil change and everything they recommended...$700 later. The car was ready yesterday, so she picked it up around 4pm...
- She called around 5 saying the air conditioner was "rattling" a little. I told her they changed the cabin air filter and maybe there was some left over debris "floating" around and just to keep an eye/ear on it and that She said everything else was fine, car was driving great
- This morning she called and said the rattle was still there and then her car stalled and shut down at a stop light. She was able to restart right away. She went straight to the dealership to have them check it out again.
- She explains what happens and they look in cabin air filter that they changed yesterday and there is all kinds of "crap" in and around the blower motor...so the service guy cleans it out as my daughter is watching. My daughter then says, "I am going on the trip to Charleston and this issue with the "stalling" and dashboard lights on has me concerned. The service guy does a courtesy look and says everything looks and sounds great you should have no concerns about your road trip
- an hour or so into their trip, the battery light comes on and the car begins to overheat (or least the gauge is pegged past H). I tell her to stop immediately. I was able to get them into a rental car (another $180) and I had the car towed to a Honda dealership in Augusta, GA.
- I'm livid...turns out a belt (probably timing belt) snapped or came loose. I called Athens dealership and they said they could not be responsible since it was a simple oil change and brake job. I find it an almost impossible coincidence that a car that was running fine is now dead on the side of the road, just 12 hours after a service and inspection.
- WYD...do I have any recourse? $700 for initial visit and this will probably cost another $1000+...if their wasn't major damage done to the engine when the belt came loose.
