This is why I didn't jump to leaving a bad review right away. She had a very good rating (4.9) across hundreds of reviews.

I wanted to make sure I wasn't out of line or jumping to conclusions for thinking the worst. But, I have a hard time believing that she or someone she knew didn't get into the unit and go through our stuff. Especially after the surprise early morning "walk through".

TXCityAggie said:

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Airbnb in the U.S. has become a joke. Between the extreme prices and the laundry list of chores guests are expected to complete, I don't even use it in the States anymore. On top of that, there are these kinds of shenanigans, which seem to be becoming more and more common. Oddly, it feels very specific to the U.S., because I still find Airbnb to be a good value and a pleasant experience in other parts of the world.

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This is annoying to me also. If I'm paying a $175 cleaning fee, I'm not going to do the dishes and wash your sheets before I leave.

Update: Just spoke with AirBNB.

They said after reviewing everything and after speaking with the host, they found that no rules were violated and no action will be taken.

I asked them to confirm that there were no rules violated when we returned to an open door and found our stuff gone through. They wouldn't give an answer and just repeated that no rules were violated.

Wow.

As a host I can assure you that AirBNB "investigations" and "reviews" are a joke. I can also say 100% I would leave a 1 star review. Maybe the host did nothing wrong. But they offered little help and didn't do anything to make it right either.

If I have upset guests for things out of my control, I go out of my way to explain its not my fault/make it better/refund. Their lack of interest deserves the negative review. Maybe they are amateurs that thought STR was a gold mine. Or maybe they are total creeps. Either way bad reviews will make them move on.