Has ANYONE had a positive experience? I'm now 21 days out from payment (confirmed by email, snail mail, website, etc) and yet my insurance provider has no record. I go from the customer service line of my insurance provider to the "customer service" line of the cobra administrator and can't talk to anyone who knows anything.

This is the most frustrating process i've ever dealt with.

Had similar experience, the 2 seemed totally disconnected. Called each of them and they pointed finger at each other. Ultimately got them both on a call to dig up an email/paperwork so they could get their setup process sorted. This was after I had already been paying a monthly premium to Voya, and still didn't have Healthcare coverage set up with BCBSTX.

Dealing with Obamacare is just as bad. The insurance company and government are never on the same page especially when you need to change coverage. Complete nightmare.

I havent had a good experience with any manner of insurance. My health insurance is the suck, it's a nightmare to get anything worked out and I am somewhat of an expert in dealing with the 'system'. It's a mess.

cgh1999 said:

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Has ANYONE had a positive experience? I'm now 21 days out from payment (confirmed by email, snail mail, website, etc) and yet my insurance provider has no record. I go from the customer service line of my insurance provider to the "customer service" line of the cobra administrator and can't talk to anyone who knows anything.

This is the most frustrating process i've ever dealt with.

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I'd reach out to your former employer and have them advocate. They should be able to help the insurance provider and the COBRA vendor connect the dots. There should be a simple integration between them running at least weekly, but... in my experience all COBRA vendors are the suck.

23 days after payment, my coverage is back in place.

Yep it is ridiculous. Had to have a conference call with the Cobra provider and BCBS to get everything sorted out even though they had received payment weeks earlier.