Thinking of moving our personal and small business banking from Crapital One to Texas Capital Bank.

Anyone here with first hand experience with them?

Opinions?

We've been clients of theirs for over 20+ years.

They've been in aggressive growth mode and a lot of changes the last few years. That leads to turnover and we've noticed.

Service is good still. Nice people they have brought in.

Thanks. Have heard lots of good things.

The only things I've heard that give me pause are:

1) They aren't great with fraud claims if the need arises

2) Deposited funds can take a number of days to reflect availability, whether by ACH or check


I have no idea whether or not this is the case.

Any personal experience with these?

Both of those items are compliance requirements with the Texas Department of Banking and the Federal Reserve. They may not be great but I would be willing to bet they meet statutory requirements.

From what I've seen and heard, they're a solid regional bank with good rates on savings and money markets, and they seem to care more about relationships than the big national banks do. If you like having an actual banker you can talk to (instead of being stuck in customer service purgatory), that's a plus. If you're mostly doing online banking and want better savings rates, it could be a good move. Try also to find some info online. When I was looking for the information about banks in New Zealand, I came across this site https://newzealandbanks.co.nz/ which actually provided me a lot of useful information, and I managed to understand almost everything I needed.

Move my money there because of the great rates paid on their high yield savings account. Had a minor problem but it was quickly resolved by one of the managers. She went the extra mile to make sure I was a happy customer. They set the standard for all other banks in customer service.