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1,257 Views | 5 Replies | Last: 3 yr ago by MeatDr
Ridge14
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Moving to a new construction home in Bridgeland (Cypress) next week. Supposedly the whole community is wired with AT&T. My address doesn't exist in basically any systems but I can see everyone has AT&T three streets over. Has anyone experienced this before or know who to contact/steps to take to get things moving?

AT&T customer support is useless
Builder salesperson is useless

Work from home
yayaggies
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Might try T-Mobile or Verizon 5G home internet.

Best guess is it will take some time for ATT to get their new system up and running.

Im in the same boat but waiting on comcast. I got T-Mobile and it's good enough for streaming/ video calls / whatever
CypressAg13
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AG
Best thing to do is go in to an AT&T store to set it up. I had the same experience moving in to a new build in Cypress a few years ago. Couldn't do anything online, but was able to get everything scheduled for install the day after closing by going in to the store.
Ridge14
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yayaggies said:

Might try T-Mobile or Verizon 5G home internet.

Best guess is it will take some time for ATT to get their new system up and running.

Im in the same boat but waiting on comcast. I got T-Mobile and it's good enough for streaming/ video calls / whatever
Thanks yeah I think we might have to go T Mobile
Ridge14
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CypressAg13 said:

Best thing to do is go in to an AT&T store to set it up. I had the same experience moving in to a new build in Cypress a few years ago. Couldn't do anything online, but was able to get everything scheduled for install the day after closing by going in to the store.
I called the store located almost directly across the street from my new house and they seemed clueless too since they said the address isn't listed in the system online (like I already knew)

Might've just been an employee without the needed knowledge

Thanks for the info
MeatDr
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AG
I don't know if AT&T does this, but some companies rely on Google Maps for addresses to be in their system. This will affect other things you try to do online if your house is built but the address still isn't there, so it's worth it to go into Google Maps now and suggest an edit.

I've found it's easiest to do this on your phone. For some reason on a desktop the options seem mostly geared towards businesses, not residential addresses. Go to Google Maps app, find your home location, hold down on the location to drop a pin. At the bottom some options will pop up, but not all of them. Swipe up to see everything. You should then see "Suggest an edit on dropped pin." Select "fix an address." (If your road isn't on the map, you may want to also "Add or fix a road.") You may need to move the map around to reposition the pin again at this point. Once the pin is in the correct location, hit Next up at the top, and then put in all your address info on the next page and submit.

I did this myself because I couldn't sign up for home insurance due to the same issue - address not in their system. After Google reviewed and added it, which took a day or two, by the next day I was able to sign up with that insurer.
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