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Any Ags out there doing short term rentals?

2,261 Views | 14 Replies | Last: 3 yr ago by mwp02ag
gringogambler
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AG
I am in San Antonio and own 4 STR's and want to begin using other platforms besides airbnb. Wondering who is out there that might want to share ideas. I am in a buying co-op and can get good pricing on bedding - towels, etc but have to buy in bulk. Might want to share an order.

I 'd love to get some opinions on software you are using - I signed up with pricelabs and hospitable - pretty complex.

You can Direct message me also - I won't look here regularly.
one MEEN Ag
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AG
Extended family manages a vacation home that gets used a lot by family and customers. From all the conversations I've had with them they do the following:

-They prefer VRBO over AirBnB because the clientele skews older. Older clients usually don't throw ragers, don't lie about occupants/dogs as much, take care of things, and are more polite with neighbors.
-Non dynamic pricing. Just two rates for busy season and slow season. Prices are set by just looking around at equivalent properties. Prices could probably stand to go up 10-15% and maybe one or two clients would refuse to book. Managing family member is more interested in loyalty from those who have been there every year for about a decade over chasing maximum profits from new customers.
-Offer discounts to repeat customers that direct book through a mailing list. The ideal scenario is to not use VRBO/AirBnB at all and just have a huge mailing list of customers who are known, pay full price, and take care of the property.
-The family keeps the house well stocked with mid tier things. No bed linens, bath towels, silverware or coffee makers that are so nice it tempts customers to just steal em constantly.
-Booking managing family member lives in a different state. Local help/maintenance is done by a more local family member who lives about 30 minutes away. Anything that needs to be replaced just gets picked up from walmart. Not enough volume to think about bulk purchases for replacements.

From talking to a bunch of airbnb/vrbo owners, it helps to have your own website to manage direct bookings. Get more photos. info about the property as well.
STR live and die by offering something unique that people don't normally get to experience.
uujm
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I am thinking about getting into it. What is your current occupancy rate and what area of town are you in.

I was thinking about picking up land and building in the area near Riverwalk, AT&T Center and Alamodome. My brother's boss owns a dumpy house down there and it is rented out nearly every weekend. He has had it for a couple years and has not had any break ins, yet.
Medaggie
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I have STR, MTR, and LTR. I will say STR and MTRs are so much better cared for by renters that I am considering converting all my LTRs to MTRs.

I have a STR for the past 7 years and I have done very little to no maintenance other than basic cleaning after they leave. MTRs for 1 yr and when tenants leave, spotless. LTRs after someone stays 2-3 years requires a bunch of work including paint.
springagg
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I have a STR for sale if anyone interested. Photos and details are on www.har.com

Address
19967 FM 306
Canyon Lake, TX 78133
EclipseAg
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AG
If you only list on AirBnB, I would definitely add your properties on VRBO.

One MEEN Ag is right; the VRBO customer base skews older and is more family-vacation oriented. That has a lot of benefits for the operator.

Plus, as a customer, I find VRBO's website and app easier to use.

Ryan the Temp
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AG
I know the OP is directed at NOT using AirBnB, but I think the contrast in my experience with VRBO and AirBnB is interesting.

We used several other platforms, including VRBO before going exclusively AirBnB. Full disclosure: AirBnB incentivized us to be exclusive.

It's true that VRBO bookings skew older, but we found we did not get very many bookings through VRBO and VRBO's platform was not always easy to use (maybe that has changed since). The bookings we did get through VRBO were almost universally at least 6 weeks or more in advance of the stay and for longer stays (2-4 weeks). We got more international guests on VRBO than AirBnB. Overall, our occupancy rate has been much higher through AirBnB, but in contrast to VRBO, most of our bookings through AirBnB come 3-6 weeks before the stay.
warrington74
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AG
schwack schwack
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We have several rental properties in our smallish town. We tried one on AirBnB and it was not for us.

It did really well during the fall for holidays & some local events & was booked most weekends Nov-Dec. Once January hit - we had pretty much nothing because our town is not a big travel destination & we barely made enough to cover costs. There are a few others listed here in town & a couple do really well - but the key to those is that they are guest houses on their own property meaning that they are already paying all the bills. On a "stand alone" somewhere else, you'll be paying all expenses: electric, gas, lawn, high speed internet, etc. all year long - with or without guests.

Skip this part if you don't want to hear a rant:
Be prepared for liars. That was the most disappointing aspect for us. We had one security camera (outside showing the driveway & it was disclosed per the rules) and we could see extra guests, dogs, etc. When confronted, they would act like we were the liars. The one time we allowed a small dog (I unwisely caved because they were coming in for a funeral. From Austin.) we said it that would need to be kept in it's kennel and off the furniture. They had other people come stay & they brought 2 other dogs. When they left, there was spilled dog food in the kitchen & dining room, dog vomit behind the Christmas tree & the cleaner said there was a considerable amount of dog hair on the furniture & bed pillows that they had put on the floor for dog beds. They denied it all. They were the final straw for us.

We decided it was much better for us to stick with our 1 year lease people. Most of them stay for years and require almost no thought or effort on our part.
Texasclipper
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AG
schwack schwack said:

We have several rental properties in our smallish town. We tried one on AirBnB and it was not for us.

It did really well during the fall for holidays & some local events & was booked most weekends Nov-Dec. Once January hit - we had pretty much nothing because our town is not a big travel destination & we barely made enough to cover costs. There are a few others listed here in town & a couple do really well - but the key to those is that they are guest houses on their own property meaning that they are already paying all the bills. On a "stand alone" somewhere else, you'll be paying all expenses: electric, gas, lawn, high speed internet, etc. all year long - with or without guests.

Skip this part if you don't want to hear a rant:
Be prepared for liars. That was the most disappointing aspect for us. We had one security camera (outside showing the driveway & it was disclosed per the rules) and we could see extra guests, dogs, etc. When confronted, they would act like we were the liars. The one time we allowed a small dog (I unwisely caved because they were coming in for a funeral. From Austin.) we said it that would need to be kept in it's kennel and off the furniture. They had other people come stay & they brought 2 other dogs. When they left, there was spilled dog food in the kitchen & dining room, dog vomit behind the Christmas tree & the cleaner said there was a considerable amount of dog hair on the furniture & bed pillows that they had put on the floor for dog beds. They denied it all. They were the final straw for us.

We decided it was much better for us to stick with our 1 year lease people. Most of them stay for years and require almost no thought or effort on our part.

To add to this, we have 2 friends that do/used to do AirBnB. One had a nice house in Ruidoso that was on Air, VRBO, and listed through a management company. She hated it. She allowed dogs, and the cleanup was a nightmare as they would pee on the walls, get hair everywhere, and generally be a pain. She also said you can't have anything you care about there as it will get trashed/broken. She gave it up and now lives in her property.

The other friends have 2 houses, one in Galveston and the other across the street from Nasa in Clear Lake. They are very successful, closely screen the guests themselves, have family members that clean, and have a pretty strict policy list. He says the key is to NOT have a management company and closely screen the guests. His wife does the screening and they have a list of questions they ask. If you look at their policy list, it obviously appears to be the the result of learning from incidents.

From personally renting AirBnBs, you can tell the owners are relieved when renters are normal, don't lie, aren't complainers that waste their time, and don't leave a mess.
bones75
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AG
We use, but hate VRBO and AirBnB, mainly due to poor communication and all of their high add-on service fees. What if all of us with STR or MTR's, who have AgTags, formed an association of Aggie renters- mainly to try and get more renters to book direct.
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EclipseAg
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AG
Texasclipper said:


From personally renting AirBnBs, you can tell the owners are relieved when renters are normal, don't lie, aren't complainers that waste their time, and don't leave a mess.
Agreed.

I've learned that if you share enough details with the host about who is in your party, what you're doing in town, etc., etc., they are usually very appreciative and will be much more responsive. It gives them a sense of peace that you aren't gonna trash the place.

I always tell the hosts upfront that we owned a vacation rental ourselves once and we know how to take care of a property. That seems to help, too.

We've rented from some premier hosts on VRBO who were very professional. You can tell they take their business seriously and strive to provide the extras that make a difference, including good upfront communication.

EclipseAg
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AG
Ryan the Temp said:

The bookings we did get through VRBO were almost universally at least 6 weeks or more in advance of the stay and for longer stays (2-4 weeks).
I can see that.

Older clientele planning ahead vs. 20-something deciding at the last minute to roadtrip it somewhere and crash for the night.

I would think that would be attractive, however. Was there a downside to having people book so far in advance?
Medaggie
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I use VRBO and Airbnb for all of our STR/MTRs. I thought about taking VRBO/Airbnb out of the picture but that is near impossible. To create a website, manage payments, etc is just not worth the 5-10% guest pays VRBO plus VRBO has to deal with payments.

I think VRBO is a better platform overall but Airbnb just seems to have more traffic.

I have had very little issues with STRs but I think part of it is due to the high end price = affluent families.

My MTRs have been fantastic for the past year. 95+% occupancy, and people take care of them exceptionally well. Much better than LTRs. Some of my MTR renters do 1-3 month job stints, come by themselves, and when they leave the place is almost spotless. Maintenance has been essentially zero.

mwp02ag
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AG
How are you marketing your MTRs? We're considering changing one of our STR apts to MTR.
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