Home Improvement
Sponsored by

Insurance Claim - Roof replacement?

1,689 Views | 16 Replies | Last: 9 days ago by MGS
Gigemags05
How long do you want to ignore this user?
AG
My roof is approximately 7 years old.

This past April, I switched my homeowner's insurance to Progressive. In order for the policy to get approved, I was required to have a 3rd party home inspector perform a home inspection and provide a report, which I did. We purchased the policy with full replacement on the roof.

Since then, we have had quite a few typical storms, with a pretty bad almost tornado type storm around Memorial Day (we live in Denton).

Fast forward to very recent: my next door neighbor had his roof replaced. When asked, he confirmed that he had filed an insurance claim.

So I called a GC/Roofing contractor that I know and asked him to come look at my roof. He confirmed that the roof had sustained quite a bit of damage. However, for the most part, the damage looked like hail damage. There is probably some wind damage as well.

To my knowledge, it has not hailed significantly in the last few years in my neighborhood. I am wondering if the damage was pre-existing.

My question: Am I at risk of having a claim be denied if I file for it? I had no knowledge of prior damage, as I didn't even get on the roof or would I know what I was looking for if I had.

If a claim was denied, would I then be on the hook for footing the cost of replacement, regardless of future storms, etc?
Martin Q. Blank
How long do you want to ignore this user?
Ask your neighbor what event they used to make their claim. Usually the roofer can point to a hail storm on a particular date.
Gigemags05
How long do you want to ignore this user?
AG
Neighbor's event was the memorial day weekend storm.

He had lots of wind damage as well as some hail damage. However, not sure if they differentiated a reasoning for approving the claim.
rancher1953
How long do you want to ignore this user?
When you file a claim, it is placed in your CLUE report for the property. Insurance companies will use this to raise your rates and if you want to sell the property, a buyer will request it to see what damage may have happened to the property. A property inspector will take the clue report and go over the damage reported with a fine tooth comb and see it it was repaired correctly and no other issues secondary to the damage has developed. YOU CAN COUNT ON YOUR RATES BEING HIT BIG TIME. Remember insurance are not in the business of losing money. Get a rainy day fund, take a large deductible as you can afford and only file a claim in catrostropic incidents. Honesty is the best policy.
Gigemags05
How long do you want to ignore this user?
AG
Not sure if you are insinuating any different, but I have no intention of of being dishonest. Wondering what my risk is.

I've done nothing dishonest. Paying out of pocket for a roof that was storm damaged is a risk I don't want to take.
AgResearch
How long do you want to ignore this user?
AG
Risk 1 - huge premium increase
Risk 2 - getting dropped by insurance at end of term
Gigemags05
How long do you want to ignore this user?
AG
So do I need to just wait til the next storm?
rancher1953
How long do you want to ignore this user?
If your roof is past its expected lifespan, your insurance company may deny your claim. Most roofs last between 10 and 20years in the DFW region, depending on the material. Pre-existing damage: If your insurance company determines that the damage to your roof existed before the storm, they may deny your claim. Why not repair the roof will be cheaper and put back money knowing that a roof is a maintenance item that must be done to a home if you are going to live in it for many years.
rancher1953
How long do you want to ignore this user?
Hopefully Jason of Infinity Roofing will read your post, he is the man on all things roofing. He will steer your straight. Put the bat light up for Jason and hope he responds.
a07nathanb
How long do you want to ignore this user?
AG
From what I understand your contractor said there was SOME wind damage.

Maybe it's due a second set of eyes looking at it and giving an opinion.
Jason_Roofer
How long do you want to ignore this user?
Sorry for being late to the game, but first off, if you'll shoot me your address (email in signature), I'll run an impact report for you so you can know if you even had hail or wind events. You'll need a date within the past 365 days in most cases.

Also, your rates will not increase because you made a claim. That's against the law, it's not a thing. Your rates can and will increase because half the state has a storm related losses. You will get to enjoy that rate increase regardless of what you opt to do with your roof.


Second, the claims process is complicated in how each carrier and adjuster handles it. They could get on the roof and see some wind damage and then see the hail damage and lump it all together and call it good to replacement. Or, they could let the whole thing be denied because there isn't enough wind damage and the hail damage is old and they won't consider it. Or…the dreaded third option….they could make you pay for a partial replacement leaving you in the position to pay for most of your roof, or all of the roof if you want it to match.

Did your roofer give you any pictures? To me, if I'm going to encourage a homeowner to file a claim, I like to at least show them some photos of what I see so they can be looped into the process.

Who is your carrier ? Do you have any pictures?

I try to consider all variables of a potential roofing project/claim when I'm working with folks. Do they want a new roof? Do they want to wait? Do they have damage? Is their carrier one I think will give them trouble? Do I think it has enough damage to warrant a claim? All of these go into the mix.

To circle back to the original question, yes, they can deny your claim and tell you the roof is not damaged and that's the end of it if you don't want to fight. An adjuster cares not that your neighbor got a roof. In my opinion, they don't care if youre the last roof that hasn't been replaced in the entire county. They evaluate each in their own merit and use that as an excuse for denying claims sometimes. It just kind of depends.

I am happy to talk on the phone if you'd like to give me a shout tomorrow. It may be more efficient and I can at least give you the rundown of how this may play out. It might help you decide how to proceed if you have more information to work with. I'm confident there isn't a set of variable I havnt helped someone walk through. Happy to help.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
chap
How long do you want to ignore this user?
AG
Jason_Roofer said:

An adjuster cares not that your neighbor got a roof. In my opinion, they don't care if youre the last roof that hasn't been replaced in the entire county. They evaluate each in their own merit and use that as an excuse for denying claims sometimes. It just kind of depends.

Not to hijack this thread, but a related question to the above.

I just had my insurance out and they denied a claim for hail and wind but did not actually get on the roof of the house. They only looked at the detached garage roof and said there was no damage so they could assume the house also had no damage.

I know they've always looked at each house inspection individually and, like you said above, they don't care if your neighbor had hail damage if they don't think you had hail damage. But wouldn't it stand to reason there there would be a possibility that the house had hail damage while the garage didn't?

lotsofhp
How long do you want to ignore this user?
AG
chap said:

Jason_Roofer said:

An adjuster cares not that your neighbor got a roof. In my opinion, they don't care if youre the last roof that hasn't been replaced in the entire county. They evaluate each in their own merit and use that as an excuse for denying claims sometimes. It just kind of depends.

Not to hijack this thread, but a related question to the above.

I just had my insurance out and they denied a claim for hail and wind but did not actually get on the roof of the house. They only looked at the detached garage roof and said there was no damage so they could assume the house also had no damage.

I know they've always looked at each house inspection individually and, like you said above, they don't care if your neighbor had hail damage if they don't think you had hail damage. But wouldn't it stand to reason there there would be a possibility that the house had hail damage while the garage didn't?


He should have gotten on the house for sure. You have the right to be upset about that and raise as much of a stink as you have the energy for.

He should always get on both, but if he was going to lazy out and only get on one it should have definitely been the house...

Adjusters use "just because your neighbor got hail damage doesn't mean your house got it" as a line all the time. So if that's true, then it must be true that your house could have gotten hail damage and the detached garage didn't.
ComeAndTakeIt
How long do you want to ignore this user?
My friend is an agent and firmly believes that homeowners with composite shingles will have to self insure in the new future. The insurance companies are taking a beating with roofing claims.
Jason_Roofer
How long do you want to ignore this user?
chap said:

Jason_Roofer said:

An adjuster cares not that your neighbor got a roof. In my opinion, they don't care if youre the last roof that hasn't been replaced in the entire county. They evaluate each in their own merit and use that as an excuse for denying claims sometimes. It just kind of depends.

Not to hijack this thread, but a related question to the above.

I just had my insurance out and they denied a claim for hail and wind but did not actually get on the roof of the house. They only looked at the detached garage roof and said there was no damage so they could assume the house also had no damage.

I know they've always looked at each house inspection individually and, like you said above, they don't care if your neighbor had hail damage if they don't think you had hail damage. But wouldn't it stand to reason there there would be a possibility that the house had hail damage while the garage didn't?




TLDR; Yes, it warrants him looking at all insured structures.



If I was paying for insurance and I felt it important enough to make a claim and have a licensed professional out to look at the roof, then yes, darn right he should have looked at the house. Now, in all seriousness, if your a garage is exposed in the same way the house is, then maybe not a huge deal. If the garage is under trees and the house isn't, it's a much bigger deal. Either way, I've seen houses on one side of the street be destroyed, and houses on the other side be fine. If that's true, then the dividing line could theoretically be between your garage and house. If I'm inspecting a customer house, then I like to be thorough.

Is the house two story and super steep?

I'm in Houston tomorrow for inspections, and there are very few situations where I won't inspect all structures. You can't see from the ground! Not sure where you are but shoot me a text or email if you want a set of free eyeballs on it.

Maybe the adjuster is right, or maybe he saw a little something on the garage and wanted plausible deniability by not checking out the house. Maybe he doesn't like heights.
Infinity Roofing - https://linqapp.com/jason_duke --- JasonDuke@InfinityRoofer.com --- https://infinityrooferjason.blogspot.com/
Hill08
How long do you want to ignore this user?
AgResearch said:

Risk 1 - huge premium increase
Risk 2 - getting dropped by insurance at end of term


If he gets a new roof, who cares if he's dropped. Insurance companies raise rates for a lot of reasons…unrelated to your personal claims
MGS
How long do you want to ignore this user?
FWIW, when I replaced my roof a couple of years ago, the new roof actually helped my rate a little because they were insuring a brand-new roof and not a ten year old one.
Refresh
Page 1 of 1
 
×
subscribe Verify your student status
See Subscription Benefits
Trial only available to users who have never subscribed or participated in a previous trial.