The issue currently affecting AT&T (and some Verizon) customers has to do with the direct connection (called a peering connection) between your ISP and our ISP. Rather than send data all across the internet, these ISPs create connection points to get traffic more directly (and, in theory, more quickly) from one network to a “neighboring” network.
The problem at hand is that AT&T (and now Verizon) is significantly limiting the amount of traffic coming from our ISP into their networks. This is not a technical problem, but rather a business decision on their part.
We have continued to push for resolve with our ISP and will not let up until a solution is found. In the mean time, if you would like to help, I would suggest anyone greatly affected by the issue to call AT&T (or Verizon) and explain the following...
"I am trying to access the website texags.com that is hosted with Cogent Communications, a provider with which [AT&T or Verizon] has established a peering connection. It is my understanding that [AT&T or Verizon] is currently limiting this connection, resulting in bandwidth speeds to this portion of the internet much lower than my service promises."
This will not resolve the issue immediately, but perhaps if they know their customers are negatively affected by this decision, it will prompt swifter change.
If they tell you that they cannot control the performance of other websites, you can explain that TexAgs is currently delivering content to thousands of users without any problem and has more-than-sufficient bandwidth to provide adequate service.
If they tell you that they cannot control your connection to a specific website, you can explain that it has been determined that AT&T (or Verizon) is, in fact, limiting the connection to this website by way of a peering connection with the hosting ISP.
While I believe this will help, please know, we are not just dropping this issue in your laps. We will continue to press until resolution is found.
