Unable to edit credit card info

674 Views | 13 Replies | Last: 13 yr ago by blacksmith21
bcasey03
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AG
Trying to go premium, not working. Says connection to texags was interrupted.
ooshwa
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Staff
AG
hope to have this resolved today. sorry for the trouble.
ooshwa
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Staff
AG
You should be good now.
mason12
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AG
account created in 2002 with only 3 post including this one. impressive.
Tincup12
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I'm having this problem as well.

Credit card expired this month and I'm trying to enter the new information so I can my premium subscription back.. It sends me straight back to the home page after I click the premium option under account info then hit save.

Any help would be appreciated
ooshwa
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Staff
AG
Tincup12, the issue in the original post was resolved a number of weeks ago, and I have not heard of anyone with an issue similar to yours.

Can you tell me what type of browser you are using when attempting to re-subscribe?
Tincup12
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Safari on iPad
ooshwa
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Staff
AG
We tested your account on an iPad using Safari. After we select Premium (monthly or annual) and tap "Save", we get the anticipated "Subscription Changes Confirmation" screen. Do you not get this page?

From the Home screen on your iPad, under Settings > Safari, make sure "Accept Cookies" is set to "From visited" or "Always".
Tincup12
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This is not the account I'm trying to get my Sub back on.

The account is "Stones" and it is currently banned for the next 24 hours or so. Would that have something to do with it?

It's still taking me back to the homepage when I hit save
blacksmith21
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AG
I am having this issue also. Got a new card and the system tells me my card is invalid and declined when I try to update the expiration date. I am using IE8.
blacksmith21
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AG
TTT. I've sent 4 emails to Admin and now posted here with no response whatsoever since losing service 6 days ago. Is there some galactic force telling me to stop wasting all my spare time on this site, is my interwebs broken or am I just experiencing poor customer service?

[This message has been edited by blacksmith21 (edited 2/24/2013 8:47a).]
blacksmith21
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AG
SMH
ooshwa
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Staff
AG
blacksmith, our offices are closed over the weekend, but I will check with the staff tomorrow morning.
ooshwa
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Staff
AG
blacksmith, our offices are closed over the weekend, but I will check with the staff tomorrow morning.
blacksmith21
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AG
I have tried submitting the info on Google Chrome and Firefox to see if it was the browser with no success. One thing of note, when I first tried to update last week, the pop-up box said my card would be charged $151 (sub + tax?) and each successive attempt has shown only the $140. Don't know if that helps but there it is.
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