AggieT said:

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Anybody else still having issues? No service for me in Houston.

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Got mine back around 8pm last night.

hmm...

A family member was affected by this. Wonder if they cut too deep.


Verizon layoffs signal broader shift in carrier capex priorities (Reader Forum)

Ya'll are getting $20 credits on your bills. Rejoice!

My wife's phone was affected and mine wasn't.

Guess who didn't have a phone all last night.

AggieT said:

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CtrlAltWhoop said:

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Make sure to restart your phone this morning

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Good call. That worked.

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For awhile. Now out again.

is Verizon ever going to admit to the millions of customers affected the truth about what happened?!?!

probably, but not until forced to do so.

ETA, for some reason the problem did not affect 100% of vz customers.

I had been thinking about moving to at&t before this happened. My iphone 14pro is paid for. Based on friends with at&t, it is less expensive than vz.

Any at&t customers here that would like to comment?

BigRobSA said:

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Tttttttrrrrrruuuuuummmmmmpppppp!!!!!1

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Wait a minute..

Didn't you used to work for Verizon?

Did you plan some sinister plot where you left a bug to go off 10 yrs after you left?

MagnumLoad said:

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probably, but not until forced to do so.

ETA, for some reason the problem did not affect 100% of vz customers.

I had been thinking about moving to at&t before this happened. My iphone 14pro is paid for. Based on friends with at&t, it is less expensive than vz.

Any at&t customers here that would like to comment?

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Don't switch over this incident. We were here two years ago with AT&T. My guess is the price is the same for the two premium brands in the market.

LMCane said:

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is Verizon ever going to admit to the millions of customers affected the truth about what happened?!?!

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Saw on FB they're offering a $20 bill credit.
I didn't look at the details since I'm AT&T and it doesn't affect me. Think it was on Rusty's KBTX page.

87IE said:

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BigRobSA said:

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Tttttttrrrrrruuuuuummmmmmpppppp!!!!!1

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Wait a minute..

Didn't you used to work for Verizon?

Did you plan some sinister plot where you left a bug to go off 10 yrs after you left?

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Haha

Yes, but the business side, not wireless.

Kenneth_2003 said:

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LMCane said:

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is Verizon ever going to admit to the millions of customers affected the truth about what happened?!?!

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Saw on FB they're offering a $20 bill credit.
I didn't look at the details since I'm AT&T and it doesn't affect me. Think it was on Rusty's KBTX page.

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Fox News said the same thing.

Also, said it was a software issue, so likely a bad patch/update.

Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

BlackGold said:

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Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

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It looks like very similar to what AT&T experienced in Feb 2024 and that was a software issue but not an attack. They were down for about 12 hours that day. We've been told the truth when an attack hit more sensitive infrastructure than one of three premium cell companies. Remember not too long ago a pipeline company got hit with ransomware and that was reported truthfully. I'm thinking they'd tell us the truth if this was an attack. Not a lot of reason to lie when they are not the first to experience this sort of thing.

Logos Stick said:

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Lemme guess, some update they rolled out had a major bug introduced by some coder in India?!

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No more likely this was a firewall changes that were rolled out vs code. Upgrades are rolled out more slowly with one site FVO, Then several other sites in different parts of the country then you go balls to wall after that.

Also Verizon like all carriers has have moratorium for the holidays which limits works December & early January.

This has the hallmarks of firewall provisioning error because IT does it and not the telecom side. IT doesn't understand FCC reportable outages.

I also know that Verizon is pulling out old TDM switches in the northeast but it would not cause a national outage.

BlackGold said:

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Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

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More like a firewall provision error.

LOYAL AG said:

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BlackGold said:

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Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

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It looks like very similar to what AT&T experienced in Feb 2024 and that was a software issue but not an attack. They were down for about 12 hours that day. We've been told the truth when an attack hit more sensitive infrastructure than one of three premium cell companies. Remember not too long ago a pipeline company got hit with ransomware and that was reported truthfully. I'm thinking they'd tell us the truth if this was an attack. Not a lot of reason to lie when they are not the first to experience this sort of thing.

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That was a provisioning error but can't remember the specifics.

KentK93 said:

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LOYAL AG said:

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BlackGold said:

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Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

---

It looks like very similar to what AT&T experienced in Feb 2024 and that was a software issue but not an attack. They were down for about 12 hours that day. We've been told the truth when an attack hit more sensitive infrastructure than one of three premium cell companies. Remember not too long ago a pipeline company got hit with ransomware and that was reported truthfully. I'm thinking they'd tell us the truth if this was an attack. Not a lot of reason to lie when they are not the first to experience this sort of thing.

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That was a provisioning error but can't remember the specifics.

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I'll take your word for the details as I'm not an IT professional. Thanks for clarifying. I should have been less specific to be honest. My real point was it wasn't a cyber attack but rather something internal and this will be too. Unless there's a clear path to money there's no reason to take down one company's cell network. If all cell service goes down one day that's a cyber attack. If AT&T gets locked down for ransom that's an attack. One company's network being offline for 12 hours isn't an attack.

Some people just want everything to be the result of a nefarious act.

LOYAL AG said:

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KentK93 said:

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LOYAL AG said:

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BlackGold said:

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Software issues is a very broad term. Looks more like a cyber attack than a bad patch, since the outage was all day. They certainly couldn't and wouldn't admit it right now if it was a cyber attack, maybe not ever, depending on who they think did it.

---

It looks like very similar to what AT&T experienced in Feb 2024 and that was a software issue but not an attack. They were down for about 12 hours that day. We've been told the truth when an attack hit more sensitive infrastructure than one of three premium cell companies. Remember not too long ago a pipeline company got hit with ransomware and that was reported truthfully. I'm thinking they'd tell us the truth if this was an attack. Not a lot of reason to lie when they are not the first to experience this sort of thing.

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That was a provisioning error but can't remember the specifics.

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I'll take your word for the details as I'm not an IT professional. Thanks for clarifying. I should have been less specific to be honest. My real point was it wasn't a cyber attack but rather something internal and this will be too. Unless there's a clear path to money there's no reason to take down one company's cell network. If all cell service goes down one day that's a cyber attack. If AT&T gets locked down for ransom that's an attack. One company's network being offline for 12 hours isn't an attack.

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Most outages are caused by equipment failures, human error, or a combination. Also if you have unions striking you end up with vandalism causing outages.

Verizon uses OpenShift to run their 5G platform. It would not surprise me if they pushed an update and had a cascading failure. You can update a ton of stuff really really fast in OpenShift. Likewise you can break a lot of stuff really really fast if you don't know what you're doing.

Got $20 for my outage inconvenience.

The Sun said:

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Verizon uses OpenShift to run their 5G platform. It would not surprise me if they pushed an update and had a cascading failure. You can update a ton of stuff really really fast in OpenShift. Likewise you can break a lot of stuff really really fast if you don't know what you're doing.

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Yes. I think but don't know because I'm retired now but it looks more like a base network issue.

TxSquarebody said:

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Got $20 for my outage inconvenience.

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Kinda shady that it's not automatic and that they don't even give you notification about it. Had I not read a news story about it that said I had to go log in and accept it, I would've missed out. Never got an email or anything. But I logged in and there was a button to "click" to accept $20 credit.