Well, damn. That is really disappointing. FWIW, as someone that voted for Sen. Cruz, I apologize for his behavior (to the extent that I can, which is very little I suppose). As I said, I can understand the political disagreement on the policy, but once it is policy then he should damn well assist his constituents regardless.
I am glad to hear that you got your problem resolved.
I am glad to hear that you got your problem resolved.