aggiedata said:
Hilton PR department used the old "we are looking into it" response
This is a key response. Hilton acknowledges the issue, points to the hotel being an independent contracted provider, and says they will look into it. The problem is, their time to "look into it" had likely expired prior to sending the tweet. Hilton could have mitigated some by saying that all affected would be accommodated at nearby premium Hilton properties at the Government rate.
I have stayed at Hilton properties, and have mostly liked them, but for "reasons," I'm in the Marriott ecosphere. However, neither Hilton nor Marriott (along with most of the industry) own many of their actual listed properties. Both are focused on increasing their room inventory, which means they have to acquire more contracted facilities.
The reality is that the contract providers have become the actual customer for the hotel brand. The brands, in this case Hilton, risk losing rooms if they hold an LLC's to account. In this case, they risk a whole lot more if they can't hold the LLC to account. Probably the best solution is to delist them immediately.
Goodags85
Fighting Texas Aggie
Class of 1985