BonfireNerd04 said:
And if tipping is so great, why do only waiters get tips? Why don't we have restaurants with CVS-long receipts with lines to write in tips for the waiter, cook, dishwasher, janitor, and the guy who uploads the delivery truck? Maybe even extend it outside the restaurant to the farmers, ranchers, butchers, and winemakers who produce the stuff for your meal. A good steak might be $13.99 on the menu, but you'd be expected to tip at least 300% total. Why should "performance incentives" apply only to directly customer-facing workers?
Many restaurants do have systems in place for this very thing, but you have to understand who the customer is for each position.
Those bus boys, cooks, & dishwashers don't work for the diners. They work for the waiters.
I worked at 3 different restaurants over my college years. Some had a system where we "tipped out" our bus boys, cooks, and dishwashers... some didnt.
Tipping out is when the waiters tipped the support staff at the end of the night based on how hard they worked and took care of the waiters. If they were lazy or had an attitude, they made jack squat. If they busted their ass, were enjoyable to work with, and/or went above & beyond the call of duty to help the waiter take care of their customers, they made bank.
I was a bus boy the last few months of college after working as a waiter for years. I made more money as a bus boy after all the tips-outs because I knew how to take care of the waiters (and their customers), so they took care of me. We all made money together, and the customers had a better experience.
I think this could work in most industries. And we'd all be better for it.