MiMi said:
I see a lot of dogs at HEB. Many are service dogs but some are obviously not. Sitting in carts. Barking at other customers. No management enforcing store policy, even if the dog is barking at customers.
Why is store management so afraid to confront the dog owners? A competent store manager and a legitimate SD owner would confirm their visit in a minute with only the 2 appropriate/required questions. Everyone else can turn around and leave.
If a dog is causing a disturbance by barking, aggressive behavior, peeing/pooping the floor, or otherwise not within the control of its human person, then staff/management absolutely should be getting involved. It doesn't matter at that point whether the person actually has a disability or whether the service dog is "genuine," it needs to be removed either way.
Now to be cantankerous, here's the rub - just because a dog is riding in a cart on a little pillow with painted nails doesn't mean it is NOT a service dog. Literally any dog might actually be a service dog. I if wanted to take my pup to the store, I'd wear a tag that says, "I'm disabled and non-verbal and this dog is trained to alert me prior to medical episodes." Then scowl, point at my tag, and wave people away dismissively if they even dared speak to me. Actually I may be guilty of this already (sans tag).
Easy to understand why the store looks the other way for dogs that aren't causing big problems. You'll continue to shop there either way, but the person who got "hassled" about their precious fur baby might not. Personally, it doesn't bother me when I see what appears to be a non-service dog in a grocery store, I figure maybe it does actually help the person in some way. But then I usually shop at Kroger where it sounds like the faux service dogs are better behaved. Chalk up another win for Bryan.
Maybe some pics or video of the more egregious offenders could be sent to @KBTXRusty to get some social pressure on HEB to start removing the barkers (or at least learn that they are allowed to do so).