62strat said:
Quote:
It's 2019, ticketmaster should be able to handle the increased website traffic, your whole business is based around thousands of people showing up at a site at once, you should be prepared for when it happens.
The waiting area (or queue) is a standard thing now for high volume show. I experienced it with the metallica S&M shows..
You can enter the queue 15 minutes before on sale time, it randomly assigns a spot to you.. then at go time, you have a little guy walking in place that shows you how many people are in front of you.
What I ran into was different. I've seen the queues were it shows the people in front of you and its like a waiting room. This is me clicking on the link to the to the show (a lot of these had been on sale for weeks) and it taking me to a page without a queue that just says "we are experiencing a high load please wait". In this case if you just mash refresh enough it will get you there faster than waiting for it to load.
I have this happen to me quite a bit when i'm buying tickets the moment they go on sale. I go from it being a countdown clock (no people / number queue, just tickets are on sale in X minutes) to a load page which can take 5 minutes to clear. 5 minutes where i'll often lose my chance for the best tickets because the site can't load.