EclipseAg said:Windy City Ag said:Quote:
How about advertising their strengths instead of being stupid.
This company was circling the drain after a decade of clinging to its "strengths."
Except these types of turnarounds are necessary because companies ignore or water down their strengths, not cling to them.
They get lazy and let things like quality and service slip, and then the newcomers arrive and destroy everything that people liked about the business in the first place.
What is Cracker Barrel's brand proposition? Tasty comfort food at an affordable price in an atmosphere that reminds you of family (and not just old-timey white folks family ... I've seen plenty of Hispanic and black families at Cracker Barrel).
You could keep all that and focus on improving your offerings and ensuring people have a good experience in your restaurants. But it's easier to fix the aesthetics like seating and logos.
You're on to something here. Scaling down the menu and focusing on operations/good service. This is the playbook that Chili's has followed and they are killing it the last 2 years and didn't have to change their brand or logo.

